Rick Deppen

This dealership is the epitome of customer service! Not only do they assist in whatever request you have, they go above and beyond! Joe is my service rep and he has never disappointed me! I’ve purchase Not only do they assist in whatever request you have, they go above and beyond! Joe is my service rep and he has never disappointed me! I’ve purchased over 5 cars from them and all my cars are serviced by them. Kudos to O’Fallon Buick GMC More

by COLLECTIVECATERING Verified Customer Verified Customer

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I was in the market for a new work truck and O'Fallon came up as one of the top rated dealers with the best discounts in the nation, so I gave them a call and got Paul as my Sales guy. Paul and I went ba came up as one of the top rated dealers with the best discounts in the nation, so I gave them a call and got Paul as my Sales guy. Paul and I went back and forth about the truck and my trade in over a few days. I'm from WI and never bought a vehicle from another state. Paul assured me they do this all the time and there should be no worries. We made a deal on the truck, Paul pulled it off the sales floor and put it into service to get ready for me to pick up the next day. The next morning, 5 hours into our drive Paul called to drop a bomb, a manager the night prior, took the truck out of service and sold it. Crazy. Since we were almost there, we continued to the dealer to see if there was other trucks on the lot we would like. Paul met us at the door and was very kind and apologetic. They had another truck on the lot that was the same model but had a lot of "extras" I really wasn't into or needed. After some negotiations we worked out a deal and I am happy with the truck. At one point we met with Richard the GM. Richard came off as very arrogant and unapologetic. By self admittance, he was the one who pulled the keys the night before and sold the truck that was reserved for me. We never got an apology from him. He was in "sales" mode the whole time and it was a bit aggravating. 100% of the reason this review is getting 5 stars is because of Paul. He's a down to earth, straight forward guy. Johnny on the spot throughout the whole process. In the end, we left happy. We would do business with O'Fallon again. Also, Micheal Johnson is one cool dude! More

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Joe and service department always do a great job communicating with me. I trust them with all my GMC services. communicating with me. I trust them with all my GMC services. More

by JGKLEEKAMP Verified Customer Verified Customer

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Everyone at this dealership from the owner to the sales people are friendly, courteous, professional and very helpful. people are friendly, courteous, professional and very helpful. More

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Walter was fantastic to work with, he was upfront, honest and respectful. He made this purchase a pleasurable experience. I think I have found my vehicle salesperson for life. Thank you Walter! and respectful. He made this purchase a pleasurable experience. I think I have found my vehicle salesperson for life. Thank you Walter! More

by joshuatieman Verified Customer Verified Customer

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Always welcomed and greeted with a smile. Absolutely everyone that I encountered, regardless of department (sales, management, administration, other), were professional and courteous. Speci Absolutely everyone that I encountered, regardless of department (sales, management, administration, other), were professional and courteous. Special "hats off" to Zach Dingley and Rick Deppen who were especially customer focused and provided above and beyond and service. Overall, my wife and I had a great overall experience with the Dealer. Highly recommend!!! More

by ynot1moore Verified Customer Verified Customer

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Very nice place staff were very courteous and professional. Owner even came out to greet us. professional. Owner even came out to greet us. More

by dsn6109 Verified Customer Verified Customer

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The service was excellent. Roger, Rick and the rest of the team made the process smooth and painless. There were so good to deal with that I sent my mom to deal with them. Roger, Rick and the rest of the team made the process smooth and painless. There were so good to deal with that I sent my mom to deal with them. More

by jkitchens4 Verified Customer Verified Customer

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I love buying cars here and having service performed. Every employee is helpful and friendly. Every employee is helpful and friendly. More

by CHRIS_DOUGAN Verified Customer Verified Customer

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Dependable quality service that everyone looks for when it comes to looking for a car you love. it comes to looking for a car you love. More

by wisserme39 Verified Customer Verified Customer

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