Rick Brown

Great atmosphere, great people! I didn't feel pressure to buy and when I was ready, the process was easy and fairly quick. I didn't feel pressure to buy and when I was ready, the process was easy and fairly quick. More

Report | Print

I had a great experience at this dealer. This was the quickest car purchase my family has ever made. Rick was a great salesperson and made sure I got the car I wanted in the best condition. This was the quickest car purchase my family has ever made. Rick was a great salesperson and made sure I got the car I wanted in the best condition. I purchased a dealer used CX30 and he made sure to get all dings and dents out of the car. Overall great experience! More

Report | Print

All the service possible were friendly and knowledgable. They made my purchase very easy and efficient. They answered all my concerns. They made my purchase very easy and efficient. They answered all my concerns. More

Report | Print

I recently had moved from WA state to GA state to be closer to my Fiance's family as we just introduced our Daughter into the world. This resulted in me having to leave my car behind and search for a ne closer to my Fiance's family as we just introduced our Daughter into the world. This resulted in me having to leave my car behind and search for a new car. I had about 5 cars in mind and really didn't have any idea of what car I wanted out of the 5. I took an entire day to go to dealerships and talk to the sales staff to get a better idea of what car I wanted to purchase. My first stop was Mazda. Rick instantly greeted me at the door and was extremely nice right off the bat. Rick was not hesitant to let me test drive a CX30, and never during my time there did I feel pressured to purchase or provide an answer on if I wanted the car. It was very clear that Rick knew a lot about the car and could answer every question that I had. He was passionate about Mazda's and was just very fun to talk to. Rick instantly made me feel like this was the right car for me. I ended up going to 3 other dealerships that day and my experience was completely different than what I got with Rick. The other sale people at the other dealerships were extremely pushy with me, and made me feel uncomfortable. They also told me very little about the car I was interested in, and what they did tell me was just straight up wrong. I did my research before going so it was very uncomfortable when I called them out on their errors like the cars Horse Power, Torque, interior capabilities, etc. To sum up the above, I had the chance to work with 5-6 sale people at different dealerships (including another Mazda dealership) and Rick stood out from the rest by far. He called me but never pressured me, he asked great questions, was extremely patient with me, and also was very nice/caring to me during a time where I experienced some loss in the family. Rick seems like a great family man, a person who has been in the industry for a while, and a person who knows how to connect with his customers. Even during the awkward moments where we were waiting on paperwork, he was trying to get to know me better and just further proved to me that I made the right decision. I never once felt uncomfortable and I would 100% recommend Rick if you are in the market for a Mazda or just a car in general. Thanks again Rick for everything, and I appreciate the patience and time you had given me. I absolutely love my new Mazda and am so happy I decided on the CX30. More

Report | Print

We had a great experience at Jim Ellis Mazda. The staff were amazing, well informed, and easy to deal with. Rick was especially helpful and knew the cars in and out. Rick took the whole day to an The staff were amazing, well informed, and easy to deal with. Rick was especially helpful and knew the cars in and out. Rick took the whole day to answer all of our questions. He even picked us up an hour away when we had to return our rental car another day. We can't thank Rick enough and we highly recommend both Rick and Jim Ellis Mazda for great service and a good deal! More

Report | Print

Beautiful facility. Top Tier Staff. Wonderful Salesmanship. Rick Brown helped myself and my sister find our vehicles. A very nice man. It was undoubtedly the smooth Top Tier Staff. Wonderful Salesmanship. Rick Brown helped myself and my sister find our vehicles. A very nice man. It was undoubtedly the smoothest experience I’ve been involved with, regarding car shopping. If you’re in the market for a vehicle, take a moment and speak to Rick and his crew. Thank you again! More

Report | Print

Really good experience with the whole team at Jim Ellis Mazds. Rick Brown was super helpul and very knowlegable. Buying was pretty quick and transparent. Only one drawback was that I waited more than 30 mi Mazds. Rick Brown was super helpul and very knowlegable. Buying was pretty quick and transparent. Only one drawback was that I waited more than 30 minutes to be attended to. Overall, still a very good experience. The score should be a 4.5. More

Report | Print

Worked with Rick Brown and he was absolutely excellent. Not pushy at all, very patient with showing me multiple cars and features until I found my perfect ride. The sales manager Chris was great too. Not pushy at all, very patient with showing me multiple cars and features until I found my perfect ride. The sales manager Chris was great too. More

Report | Print

Your service advisor didn’t like the way I was questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor ca questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor can’t answer questions and if being question is too stressful for him, why would he work in the automotive industry. If you look at my background youll see I have a little knowledge of the automotive industry. I am very aware your calls are recorded. He’s a SALES advisor the assumption that just because he tells a CUSTOMER something they shouldn’t question him is absurd. I had a delightful buying experience with sales and F&I professionals at your dealership, but as you know customers buy about 4 cars in their life time but the service department is we’re constant revenue is generated. Listen to the call I’m by far am not a shrinking violet BUT all I did was ask questions he either couldn’t answer or maybe because I’m a woman he felt I shouldn’t be asking. Woman have significant buying Power and I buy where the customer service is the priority. Now I know I'm just a Mazda customer not a PORSCHE customer BUT that’s also misleading. I’ll leave you with this HOW dare he HANG UP on a customer the audacity to think he could do that. More

Report | Print

We love our new car! Everyone at Jim Ellis Mazda was very friendly and helpful. We arrived after work to complete our purchase and the staff stayed late in order to comp Everyone at Jim Ellis Mazda was very friendly and helpful. We arrived after work to complete our purchase and the staff stayed late in order to complete our purchase. Chase made sure we were comfortable with the car before we left and even followed up the next day to make sure everything was ok. More

Report | Print