Rick Beadles

Taryn Rossi contacted me after seeing my review 11/5. The response was appreciated and the resolution was fair. The response was appreciated and the resolution was fair. More

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I experienced serious brake problems. Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The r Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The remedy was to replace both calipers, replace brake lines and supposedly resurface rotors. In about 3 weeks I had to pull into a garage with a caliper that had a missing bolt that was causing brake failure. Had the bolt replaced at my cost and then returned to Huffines. They claimed it was a part supplier problem and that they would check that bolt from now on. The brake rotors did not appear to have been resurfaced. They agreed to resurface. I asked to see fluid reservoir. Fluid was low and cloudy. They said they don't do a fluid flush with brake service. I said that contamined fluid could cause caliper lock up. I asked for a brake flush and they did it. In compensation they offered to pay for the missing bolt replacement and would give me 3 oil changes. Several days later I have heard nothing. The service manager said that the resurfacing was worth $500 and that and the oil changes was generous compensation. He and the shop foreman both said it was the suppliers fault. I reluctantly said ok but now I realize he wanted me to go away. The service writer said that I would be getting a good adjustment but only crickets from him as well. I have been a Huffines service customer for over 20 years but I'm thinking 2 serious brake issues with questionable results may change that. By the way, over the past couple of years I had brake service at Huffines. More

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