Richie Garcia

Was given false hope told me I was approved and let me have the car but when the told that the lender back out of the deal left me high and dryed at the dealership and did car that I was stuck there said have the car but when the told that the lender back out of the deal left me high and dryed at the dealership and did car that I was stuck there said that they had no one to bring me home but they didn't have the problem coming to get me from the easy side of the valley . Asher I never met him and they talk to women like we are good enough to be in they're world they tried to walk over me when I got a call from some girl there all she told me was they wanted to talk to me and really that wasn't the case at all they wanted my money and the car back if that was the case I had told her if they want the car back they can come and get it and then I was told before I left the I wouldn't get my down payment back well they won cause they got both and now they can pay the price for if not only that my sales rep. Was let go while my deal was in progress and no one would really talk to me left me up in the air and when I would call then no one would return calls at all . The sales rep was a total doll she was in it to help anyone and she is the best I will follow her wo where ever she may go. More

by CORNEY6969 Verified Customer Verified Customer

Report | Print

Richie was a great salesman and a pleasure to work with on the purchase of my new truck. on the purchase of my new truck. More

Report | Print

Richie was absolutely amazing and was helpful all throughout. Absolutely would buy another car here because of the guidance. throughout. Absolutely would buy another car here because of the guidance. More

Report | Print

Really needed a car same day! Richie got us a great car in our, admittedly small, budget. We definitely left happy with our purchase! Richie got us a great car in our, admittedly small, budget. We definitely left happy with our purchase! More

Report | Print

At first the sales guy was fantastic! He was always professional and courteous. This was an out of state sale. He was very patient and seem to go above ans beyond to help me. Once I comm He was always professional and courteous. This was an out of state sale. He was very patient and seem to go above ans beyond to help me. Once I committed to the purchase my questions stop being answered and he was no longer responding to text More

by tate96c Verified Customer Verified Customer

Report | Print

Great service and he was a gentleman and very knowledgeable and thorough. I loved how he made me laugh and got me through the process. knowledgeable and thorough. I loved how he made me laugh and got me through the process. More

Report | Print

The sales team is excellent. The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then afte The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then after hours realize the job cannot be completed. Then finally give loaner after 6+ hours. Not communicating to sales department about emissions and detailing. More

by dawnsamafrica Verified Customer Verified Customer

Report | Print

Richie was very nice and competent. He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questio He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questions and concerns. He spent time showing us how to use electronic controls which we had never had before. He was also very helpful after his role as sales person was finished in dealing with problems completing terms of sale by service department. He went above and beyond to see that we were happy with our purchase and all terms of sale were fulfilled. He also worked with Ash to help us with pricing on sale. We brought up difference in fees from another Buick dealer. He was interested in the quote we had received. Ash was responsive to our price sensitivity. He and Richie worked together to make the sale possible for us. We took the vehicle on a family trip with 5.5 hours of driving and it was the most comfortable we have ever been with 4 adults and a growing poodle puppy. Thank you. More

Report | Print

Typical dealership. Post a price online and then tack on $1500 more in mandatory “extras” we didn’t need/want (window tinting and theft prevention xx). Claimed they were Post a price online and then tack on $1500 more in mandatory “extras” we didn’t need/want (window tinting and theft prevention xx). Claimed they were taking a loss on the car to give us a good deal. Yeah, right. Just not a good experience. More

by Jmitchelson1 Verified Customer Verified Customer

Report | Print

This is my fifth Mitsubishi at Bell Road Mitsubishi. The customer service is amazing they show that they truly care. The customer service is amazing they show that they truly care. More

by PhilipASiroisIII Verified Customer Verified Customer

Report | Print