Richard Wisnewski
Richard Wisnewski at Serramonte Ford
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Richard Wisnewski

Service Advisor

Serramonte Ford

999 Serramonte Blvd
Colma, CA 94014

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4.3
10 Reviews
4.3

10 Reviews

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10 Reviews of Richard Wisnewski

March 03, 2025

Dealership Rating
Employee Rating

Great job! The guy worked on time. Looking forward for the next service .Thanks for everyone. More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Serramonte Ford responded

We're pleased to hear that our team member's punctuality and service met your expectations. We look forward to seeing you again. Thanks!

February 28, 2025

Dealership Rating
Employee Rating

They provided prompt responses and fixed the promptly and efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was effi More

by edeileenperez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Serramonte Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that our team was able to assist you quickly and effectively. Your satisfaction is our priority, and we’re glad we could resolve your issue smoothly. Looking forward to serving you again!

January 10, 2025

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Employee Rating

Good services. The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride. More

by Wojimo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jan 10, 2025

Serramonte Ford responded

Thanks! We’re thrilled to hear you enjoyed our pickup and delivery services. Making your experience hassle-free is our top priority. We appreciate your support and look forward to serving you again!

October 17, 2024

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Employee Rating

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% More

by Yans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Serramonte Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!

August 13, 2024

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Performed 10k mile service. It was done in a timely fashion. Service writer was professional and courteous More

by Mikecal
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 05, 2023

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Employee Rating

Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b More

by Vieira.marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 10, 2023

Serramonte Ford responded

Vieira, we’re disappointed to hear you felt there was miscommunication with our team. We would be happy to speak with you directly to address the situation. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.

March 21, 2023

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Employee Rating

My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo More

by Mach E Fanatic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Henry Bueno

Mar 27, 2023

Serramonte Ford responded

We’re disappointed to hear you feel there’s been miscommunication with our team related to your service work. We want to address your concerns and answer any further questions, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.

November 09, 2020

Dealership Rating
Employee Rating

Awesome dealership! We have purchased multiple vehicles from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding! More

by troymoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 10, 2020

Serramonte Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 28, 2020

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Employee Rating

Straightforward, honest , Awesome service! Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this More

by Maria
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jul 30, 2020

Serramonte Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 28, 2016

Dealership Rating

New car service Our new car was due to its first annual service. It went well. : - All things that were needed to be done were attended to. - Car was ready on time More

by carguy1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Wisnewski, forgot other service writer

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