Excellent service.
Car was Valet picked up and delivered and tracking available. Courtesy wash also provided.
Car was Valet picked up and delivered and tracking available. Courtesy wash also provided.
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by Colibrí
Service Price Transparency
Mar 28, 2025 -
Serramonte Ford responded
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our valet service and enjoyed the tracking feature. We appreciate your support and look forward to serving you again soon!
Great job!
The guy worked on time. Looking forward for the next service .Thanks for everyone.
The guy worked on time. Looking forward for the next service .Thanks for everyone.
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by Benny
Service Price Transparency
Mar 05, 2025 -
Serramonte Ford responded
We're pleased to hear that our team member's punctuality and service met your expectations.
We look forward to seeing you again. Thanks!
They provided prompt responses and fixed the promptly and
efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was effi
efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was efficiently and promptly performed.
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by edeileenperez
Service Price Transparency
Mar 03, 2025 -
Serramonte Ford responded
Thank you for your fantastic feedback! We're thrilled to hear that our team was able to assist you quickly and effectively. Your satisfaction is our priority, and we’re glad we could resolve your issue smoothly. Looking forward to serving you again!
Good services.
The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride.
The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride.
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by Wojimo
Service Price Transparency
Jan 10, 2025 -
Serramonte Ford responded
Thanks! We’re thrilled to hear you enjoyed our pickup and delivery services. Making your experience hassle-free is our top priority. We appreciate your support and look forward to serving you again!
Service advisor quick lu approaching me and informed me
all need to be done detailed and estimation. Done next day really well.100%
all need to be done detailed and estimation. Done next day really well.100%
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by Yans
Service Price Transparency
Oct 21, 2024 -
Serramonte Ford responded
Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!
Performed 10k mile service.
It was done in a timely fashion. Service writer was professional and courteous
It was done in a timely fashion. Service writer was professional and courteous
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by Mikecal
Service Price Transparency
Been going there for a few years , very happy with
service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b
service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call back never got call and when a nice sale person answered he walked over and got rich and I was very unhappy with his excuse of why he never called me and hung up on him and decided to just never go back there again it’s not worth the frustration
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by Vieira.marvin
Service Price Transparency
Apr 10, 2023 -
Serramonte Ford responded
Vieira, we’re disappointed to hear you felt there was miscommunication with our team. We would be happy to speak with you directly to address the situation. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
My car has been in their service for well over a 2.
5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo
5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and director don’t care at all about you. I’ve been told I’ll hear back, but days go by and there’s never any calls. Their phone line has left me on hold for over an hour only to be hung up on. I still don’t have the car back in my possession and still have no idea where my car is. I feel like I’ve been rob. They don’t offer rentals. They have been a major inconvenience. DON’T EVER CONSIDER GOING TO THIS SERVICE DEPARTMENT! They cause undue stress and you’ll never get your car back.
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by Mach E Fanatic
Service Price Transparency
Mar 27, 2023 -
Serramonte Ford responded
We’re disappointed to hear you feel there’s been miscommunication with our team related to your service work. We want to address your concerns and answer any further questions, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.
Awesome dealership! We have purchased multiple vehicles
from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding!
from them. Mike”Seth” Banko is awesome! General Manager, Matt Shone, is very accessible! Customer service is outstanding!
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by troymoz
Nov 10, 2020 -
Serramonte Ford responded
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Straightforward, honest , Awesome service!
Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this
Bought my car from a different dealership but it didn't matter to them if you did or not, service is their priority and happy to bring my Edge to this place. The Service Advisor asked what I need service with and if I have any questions, he listened and explained in detail what I had asked; he also provided me the cost before leading me to the waiting area. Also, the guy who was outside when you drop off your vehicle was very polite, asked if I needed a ride to my work and the female employee who checked me in was very prompt =)
When I claimed my vehicle, my Service Advisor had my car washed!! THANK YOU
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by Maria
Jul 30, 2020 -
Serramonte Ford responded
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.