Richard Roy | Page 8

Worth the Trip So I found myself in a position to have to purchase a vehicle on fairly short notice. Called Merchants as I had seen the reviews and set up an appoin So I found myself in a position to have to purchase a vehicle on fairly short notice. Called Merchants as I had seen the reviews and set up an appointment. Upon entering the dealership everyone was friendly and appeared as though they actually liked what they were doing, also very helpful. My sales Rep was Richard Roy, he found a vehicle for me that was exactly what I wanted and worked with me to ensure a smooth transaction. I am very appreciative and would recommend this dealership to anyone looking for a good, clean car. More

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They hussle for you Staff are friendly, not pushy and work to get you in the right car and in the right loan! Would definately recommend Merchant to others. Staff are friendly, not pushy and work to get you in the right car and in the right loan! Would definately recommend Merchant to others. More

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Fast service The staff at merchants were wicked friendly and got our loan approved supr fast. Richard helped slot finding a great car for our needs. And Steve was The staff at merchants were wicked friendly and got our loan approved supr fast. Richard helped slot finding a great car for our needs. And Steve was really fast at getting our paperwork done.i just wish we had gone earlier in the day..well worth the trip.. More

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Great Buying Experience!! The whole experience was great! Richard Roy, my salesman, was polite, thorough, not pushy by ANY means and highly recommended!! Everything from the The whole experience was great! Richard Roy, my salesman, was polite, thorough, not pushy by ANY means and highly recommended!! Everything from the selection to the financing was great! More

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"Buying a used truck" This was the 1st time that my husband and I have ever been to Merchants Auto. We had seen a truck that we were interested in and decided to check it o This was the 1st time that my husband and I have ever been to Merchants Auto. We had seen a truck that we were interested in and decided to check it out. We were greeted by Richard Roy a sales consultant. He was very friendly, polite and answered all of our questions. We did buy the truck and Richard helped us with a couple of small things that needed to be taken care of. At this point we are very pleased with our experience. More

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a great job Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find t Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find the right one and he did not make me feel rushed. More

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friendly and efficient I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look t I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look too girly. he brought up a chevy equinox and i loved it. we did the paperwork right there. the people of merchant's are very friendly, easy to deal with and do whatever they can to get you a deal. More

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Great Service! I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in the loop with everything throughout the process. More

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Excellent customer service! Richard Roy took excellent care of us when we went to buy a new car. He worked with our price range and made sure we left in a quality vehicle. Than Richard Roy took excellent care of us when we went to buy a new car. He worked with our price range and made sure we left in a quality vehicle. Thank you merchant auto! More

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Richard Roy at Merchants I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met Richard Roy at the door, and after talking to him about what I have driven in the past and what I was looking for, he brought up the 2016 Hyundai Accent to show me. I hesitated a little because I've never bought the first car I've looked at, but as the deals and advantages started piling on, I realized this was the car for me. It's the newest car I've ever owned, with the fewest miles, and Rich made it fit my budget, even with all the extra coverage and warranties. I had a prepaid credit card as my down payment, and everything about trying to use it was going wrong. Richard jumped into action to help me sort it out, going online to find the phone number to call, waiting while I was on the phone with customer service forever, even suggested I try the ATM across the street and waited patiently. When all avenues failed, I knew I'd have to come back the next day with my last car to drop off and finish up anyway, and he was so nice about it and sure that we'd get everything sorted out. Then the next day, we're finishing up paperwork and figured out the payment, and THEN- the tow truck guy was very late, didn't call ahead like he said he would, and we were left waiting again. Richard was again very patient as I tried to make more phone calls. I finished up everything with Scott Chavanelle, going over their coverage packages and the pages and pages of paperwork, and he was so nice and funny, it didn't feel like a chore at all. Finally my car showed up and Rich personally walked me over to the service entrance to make an appointment for my first oil change, and we stood around chatting before I left. Overall, what could have been a very stressful situation was made very comfortable, I didn't feel pushed into anything or talked down to, everyone I interacted with was very nice and welcoming. It was the best car buying experience I have ever had, and I'll definitely be recommending them to everyone I know. More

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