Richard Roy

Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that the within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will not take the car back, they will not allow a trade in for something that does run, and they refuse to even give any sort of discount to help replace the engine. I didn't buy the extended warranty; the car had only 83k miles on it and a 2018. I also looked up the extended warranty company reviews when it was offered, and there were so many saying it was a scam, therefore, it didn't seem like a good purchase. A good business would HELP customers. I was helping my stepson buy a car, and they knowingly sold us a car with a bad engine. The fact that they are ok doing that to a child is beyond unethical and wrong. More

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Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. H to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time. More

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My visit was mission specific, buy a new work van. I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative paperwork took one, maybe two extra 45 min trips, each way to the dealership. In the end I got a good vehicle, that I will refinance at my local credit union to get a better rate. Merchants has good people working in a very specific system. The dealer fees were more than most dealers I’ve seen and when I picked up the van I didn’t even get a full tank of fuel. More

by mitchell.gove Verified Customer Verified Customer

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I very happy with the service and my new car thank you so very much love it very much love it More

by SYLVIEROBERGE53 Verified Customer Verified Customer

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Richard was very welcoming from the moment we walked in. Explained every step in easy to understand detail. The whole team was also supportive in our purchase. Even with the late arrival it didn't feel rush Explained every step in easy to understand detail. The whole team was also supportive in our purchase. Even with the late arrival it didn't feel rushed to go home or make a decision. Thank you Richard and the Merchants Team! More

by kodbarro Verified Customer Verified Customer

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I appreciated straight answers with no typical used car salesman xx. Refreshing way to shop salesman xx. Refreshing way to shop More

by bozi1 Verified Customer Verified Customer

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Mr. Richard Roy went above and beyond in helping me purchase my vehicle and made the process flawless and easier than ever. I will continue to work with Mr. Roy for all my vehicle needs moving forward. purchase my vehicle and made the process flawless and easier than ever. I will continue to work with Mr. Roy for all my vehicle needs moving forward. More

by kevintully76 Verified Customer Verified Customer

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They are not friendly with clients and gives clients the highest interest rate and Gabe me pressure to take the deal event though I couldn’t afforded it highest interest rate and Gabe me pressure to take the deal event though I couldn’t afforded it More

by abel.mash Verified Customer Verified Customer

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Richard was very rude and I found he had no personal relationship skills, I understand he is a car salesman ,but the way he spoke and rushed and did everything, I didn't get the car I wanted forced int relationship skills, I understand he is a car salesman ,but the way he spoke and rushed and did everything, I didn't get the car I wanted forced into high monthly payments, gave me anxiety and stress I CRIED, yes I could of walked out. But a 60$ Uber ride up there, and when I asked about other cars not a 20,000$ car I know I would struggle to pay for he and others there said thisbw as THE ONLY car on the lot I got approved for although there was cheaper cars ,I'm not going to NOT refer people because my experience, I want them to be able to make their own judgment calls and decisions for themselves , I feel I was taken advantage of. Wasn't human and bullied into buying something. I explicitly remember telling him i had 600 for car AND insurance... I have a 600$ car payment and a 200$ insurance, I am not impressed. I hear a lot of good things, ibwishbibhad good things to say More

by evelyn.sheehan813 Verified Customer Verified Customer

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The price that we saw the car posted for the car was not the price that the car was being sold for. The price that was posted was with incentives that were not listed and that we did not qualify for. We e the price that the car was being sold for. The price that was posted was with incentives that were not listed and that we did not qualify for. We ended up with the price we originally went to buy the car for but after some hassles and getting ready to leave without buying the car. Our sales person Richard was more focus on accommodating his schedule and his needs than ours. Scott the sales manager over heard our over whelming dissatisfaction when we were picking up the car and came right over to us. He gave us a satisfactory solution to the situation. More

by cbms5 Verified Customer Verified Customer

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