Richard Ortega
Richard Ortega at Cowboy Chrysler Dodge Jeep Ram
Refer Me

Richard Ortega

Service Advisor

Cowboy Chrysler Dodge Jeep Ram

1121 E Lincolnway
Cheyenne, WY 82001

Contact Me
not yet
rated
174 Reviews
not yet
rated

174 Reviews

Write a Review

174 Reviews of Richard Ortega

April 22, 2025

Dealership Rating
Employee Rating

great service. they contacted us. to let us know it was time to serve the truck. you get busy and it's easy to forget little things like serving your vehicle More

by brianmccune735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 04, 2024

Dealership Rating
Employee Rating

When I took the truck in for a heater core problem the fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So More

by Vance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Moore, Lucas Mcguire , Mike Kern

Oct 08, 2024

Cowboy Chrysler Dodge Jeep Ram responded

We are unaware of any disagreement on fixing your vehicle. Please contact our Service Director, Mark Moore, as he immediately authorized the work to correct our mistake and was under the impression that the work was performed to your satisfaction.

August 30, 2024

Dealership Rating
Employee Rating

My wife and I were stranded south of Cheyene. We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosi More

by Daniel Hurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Foster, Christian Marquis

July 19, 2024

Dealership Rating
Employee Rating

We were visiting Cheyenne and something went wrong with our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagn More

by nuhddad
Recommend Dealer
Yes

Other Employees Tagged: Lucas Mcguire , Terrance Pete, Samuel Subia, Michael H

Jul 22, 2024

Cowboy Chrysler Dodge Jeep Ram responded

We were happy to hear you had such a great experience with Richard! Thanks for the positive feedback.

September 14, 2022

Dealership Rating
Employee Rating

My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a More

by svance59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 24, 2021

Dealership Rating
Employee Rating

I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting More

by ckb1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie

August 21, 2021

Dealership Rating
Employee Rating

My car was done pretty quickly and it was a fairly easy process. the only complaint I have is that there was some oily fingerprints on the cloth ceiling in my car that I had to clean up. More

by SUPERHEROSANTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie

August 20, 2021

Dealership Rating
Employee Rating

They were quick and kept me informed. They are friendly and efficient. They just need more space. Kind of a cramped area where they are located More

by Annk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cecil Hugie

August 20, 2021

Dealership Rating
Employee Rating

Very good service. Courteous and thoughtful. That's all I have. So blah blah blah blah blah blah blah blah blah blah blah blah. I ll never do one of these again if it requires 25 words. Knock it off. More

by MWARREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Moore

August 19, 2021

Dealership Rating
Employee Rating

Quick service, friendly. Don't like new no check policy. Clean, answered all my questions. Purchased Jeep there in 2007 and have always had it serviced there. More

by MLANHAM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Gardner , Cecil Hugie

1
...

Dealership Inventory (174 Vehicles)

new 2024 Ram ProMaster 3500 car, priced at $51,457
2024 Ram ProMaster 3500
new
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
used 2016 Kia Sorento car, priced at $12,771
2016 Kia Sorento
used
Snow White Pearl exterior
Automatic
All-wheel Drive
used 2023 Ram 2500 car, priced at $74,999
2023 Ram 2500
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
used 2023 Ford Escape car, priced at $24,533
2023 Ford Escape
used
Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Jeep Wrangler 4xe car, priced at $55,686
2025 Jeep Wrangler 4xe
new
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2012 Ford F-250 car, priced at $11,999
2012 Ford F-250
used
Oxford White exterior
Automatic
Rear-wheel Drive