Richard Metodiev | Page 26

Professional, immediate attention, knowledge, communication, courtesy! Problem solved!.Time/schedule consideration, Everyone with who me I came into contact treated me with complete focus and c communication, courtesy! Problem solved!.Time/schedule consideration, Everyone with who me I came into contact treated me with complete focus and clear communication! More

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Excellent service and everything on time Amenities are Excellent service and everything on time Amenities are excellent and the facility very clean To make the appointment was very smooth and fast. I'm Excellent service and everything on time Amenities are excellent and the facility very clean To make the appointment was very smooth and fast. I'm glad I move tp the Woodlands More

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MBOTW is a first class operation....No doubt about it.....However this time our car was not completely dried off when returned and the screen was left on the tire pressure page....I realize this is a it.....However this time our car was not completely dried off when returned and the screen was left on the tire pressure page....I realize this is a minor thing but you are conditioned to expect perfection from MBOTW!!!!! More

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We are fervent and loyal MB customers. So we usually bombard Richard with several wants and needs for our handful of cars. Richard has cared for us like no other Service Manager. He also is respectful bombard Richard with several wants and needs for our handful of cars. Richard has cared for us like no other Service Manager. He also is respectful, courteous, knowledgeable, humble and well….just a generally good guy! We always leave smiling after our conversations with him. He has thoughtfully taken care of our cars and always strives to make our service visits smooth and effortless. We recommend anyone of our friends or colleagues owning Mercedes to switch their service to MBOTW because of our rapport and experience with Richard. He is a gem! Thank you Richard! ~ G&E More

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Good first service experience My service rep Richard was efficient and explained the repairs clearly. Nellie graciously gave me a comprehensive refresher course on the various feat My service rep Richard was efficient and explained the repairs clearly. Nellie graciously gave me a comprehensive refresher course on the various features of the car. The waiting area is very accommodating with various beverages and snacks. Overall positive first service experience. More

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Outstanding sales and service department The best leasing experience in many years. Would highly recommend Michael Lilly and Anthony Surface to work with if buying or leasing a new vehicle. T The best leasing experience in many years. Would highly recommend Michael Lilly and Anthony Surface to work with if buying or leasing a new vehicle. This is my fourth Mercedes leased vehicle and these guys are true professionals. More

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Excellent service I had a very comfortable interaction with Bill Lynch. He provided thorough explanation and reasonable price. I trusted his honesty and definitely will I had a very comfortable interaction with Bill Lynch. He provided thorough explanation and reasonable price. I trusted his honesty and definitely will come back for future purchases. Richard also provided excellent service to maintain my other vehicle. That is a major reason I considered to buy new car at this dealer ship as well. Thank you very much! Sean More

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STAY AWAY FROM THE SERVICE/REPAIR DEPARTMENT They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 201 They only want to find ways to get some cash out of you, especially when you get to them with a car warranty. At least 3 o 4 times i have taken my 2013 GL 450 for either repair or service and they will always come out with "things that need attention or repaired". Other reviews here have confirmed too, because if you take it to other plcaces they will tell you is not true. Plus, their technicians either dont know what they are doing or they try to repair it for the least, why? The 3 or 4 times i have taken my GL to them, its never fixed the first time i got back (after being on thier shop for 3-4 business days) to pick it up. My recommendation is not based on a first time situation but more than 3 times, so hope you listen to me. This is an unethical place for your car to be serviced or repaired. STAY AWAY FROM THEM. More

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Service Department Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about Richard Metodiev, service manager/advisor has always provided an outstanding experience in the service department. Richard is very knowledgeable about all aspects regarding service and maintenance issues, and is quick to resolve any service issues. Our vehicles are always maintained and repaired to the highest standards at Mercedes-Benz of The Woodlands. Service after the sale is second to none at MBOTW thanks to Richard and his team! More

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Kriss Arbury (sales) provided outstanding customer service. Kriss Arbury (sales) provided such an outstanding new car buying experience that I wound up purchasing TWO vehicles from him at the same time. Kriss w Kriss Arbury (sales) provided such an outstanding new car buying experience that I wound up purchasing TWO vehicles from him at the same time. Kriss was very responsive in all aspects of the sales process, from locating the vehicles we needed all the way through the delivery. Joe Drago (General Sales Manager) was outstanding as well and assisted at times to make sure every aspect of the sale was an enjoyable experience, and Paula Alpha was outstanding during the closing process. Richard Metodiev has always provided an outstanding experience in the service department for another vehicle that we previously purchased at MBOTW. Service after the sale is second to none at MBOTW thanks to Richard! I would HIGHLY recommend Kriss Arbury and entire team at Mercedes-Benz of The Woodlands! More

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