Richard Martin

Excellent customer service excellent communication great job 5 stars rating I would recommend my friend job 5 stars rating I would recommend my friend More

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Each service representative is knowledgeable, courteous, plus understanding of my health needs. This is my second Prius!!! Appreciate having my car washed! plus understanding of my health needs. This is my second Prius!!! Appreciate having my car washed! More

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Everyone that t have approached at the Toyota of North Miami Service/Parts Center are extremely knowledgeable, kind,and respectful. Antoine, Robertho, Trinidad, and the rest of the staff listens to your c Miami Service/Parts Center are extremely knowledgeable, kind,and respectful. Antoine, Robertho, Trinidad, and the rest of the staff listens to your concerns and always find ways to keep your vehicle in better than average working conditions. More

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I Love Toyota, It’s a long term relationship and I don’t regret; I can only say good things about it. All my truck maintenance are always on site, the personal is friendly and professional, the building is regret; I can only say good things about it. All my truck maintenance are always on site, the personal is friendly and professional, the building is immaculate clean and the coffee is great. I will buy my next SUV here soon to add to the collection of Toyota in my family tree 💪🏼Go Toyota!! More

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BE Aware of service department. they diagnostic and quoted me to fix my car was over $4,000. For a hybrid battery. Once Toyota had to cover over warranty, they changed the diagnos they diagnostic and quoted me to fix my car was over $4,000. For a hybrid battery. Once Toyota had to cover over warranty, they changed the diagnostic to a $750 motor fan. Not covered. They almost committed customer fraud. After complaining about it, they basically told me to go elsewhere to fix my car. If this happens call the Toyota USA to complain, they need to bear responsibility for these fraudulent diagnostics and try to take customers hard earned money. After all I changed the Fan Motor which was not the issue it was the actual battery that Kendall Toyota replaced under warranty. Mr. Richard Martin, told me to pick up my car and fix it elsewhere on an email after I explained my situation and the miss diagnostic. More

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Very Poor service Truck was ready No one call to let me know my truck ready Drove my self out of this Mickey mouse Dearlship Do your self a favor Dont deal with toyota of North miami know my truck ready Drove my self out of this Mickey mouse Dearlship Do your self a favor Dont deal with toyota of North miami More

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Had a good experience at the dealer Euly and the staff made me feel safe with there social distancing and mask wearing the service was great also made me feel safe with there social distancing and mask wearing the service was great also More

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Had a great experience at Toyota of north Miami bought tires at a great sale price was done promptly car feels better than ever before tires at a great sale price was done promptly car feels better than ever before More

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Service manager does not believe in loyal customers Service could care less if you come to them or not. Management doesn't back what employee says. Not loyal to loyal customers. They really need to valu Service could care less if you come to them or not. Management doesn't back what employee says. Not loyal to loyal customers. They really need to value their customers. More

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BAD EXPERIENCE WITH OIL CHANGE I visited this dealer on Tuesday April 7 2015 to have an oil change done on my 2001 tacoma. I was told that it would take more than 2 hours to do the I visited this dealer on Tuesday April 7 2015 to have an oil change done on my 2001 tacoma. I was told that it would take more than 2 hours to do the oil change when I inquire why would it take that long I was told that the dealer was very very busy performing oil changes. I waited for more than 2 hours for the oil change to be done. The following day I went under my truck to check the drain coolant plug on the engine block and I noticed the oil filter was very very dirty which did reflect a filter with only 20 miles after been replaced the previous day. I knew at that moment something was not right so I drove back to the dealer and explain to the service advisor my concern. They looked at the filter and took my car back to the service area. I then asked to speak to the service manager Mr.Richard Martin. Mr.Martin told me he already knew what happened and he was disappointed that something like this happened which in fact my filter was not replaced. They handled the situation very nicely; they apologized for the mishap. My filter was replaced and the money I paid for the oil change was refunded. I also was offered to have my next oil change done for free. I'm not going to try to find out why the filter was not replaced from the beginning. But I do remember them saying that oil changes take more than 2 hours because they are very, very busy doing oil changes. And maybe this is the reason why the technician forgot to replaced my oil filter as they are hurrying to get the job done. Just maybe this dealer needs more personnel to do oil changes so technicians are not in a hurry doing oil changes and customers will not have to wait more than two hours. Maybe, don't know. Wilmer. More

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