Richard Marsh

I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and to the clear terms laid out in the advertisement, my experience unfolded in complete disappointment. Upon arriving at the dealership and mentioning the advertised lease, the sales staff initially seemed welcoming and helpful. However, the tone changed drastically once I expressed my intention to finalize the lease based on the terms advertised. I was abruptly informed that the advertised lease offer could not be honored. When pressed for further clarification and attempts to negotiate, the staff became dismissive, suggesting instead that I consider significantly higher rates and completely different terms, which was not only frustrating but felt outright deceptive. This bait-and-switch tactic is not what I expected from a reputed dealership like Parks Chevrolet. It is misleading and raises serious questions about their advertising practices. Claiming an offer publicly and retracting it upon customer interest borders on false advertising and severely damages consumer trust. I had hoped for a straightforward and honest transaction, but instead, I was left wasting my time and questioning the integrity of Parks Chevrolet. Due to this incident, I am left with no choice but to contact corporate headquarters to report this misleading practice and to ensure that other potential customers are not deceived as I was. I advise potential customers to be wary of engaging with Parks Chevrolet. What is advertised may not be what is offered, and based on my experience, customer satisfaction is not their priority. Take your business to a dealer that respects its customers enough to honor its public commitments. More

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Every element of the buying experience was exceptional across the board. Beyond a pleasure working with the team at Parks. across the board. Beyond a pleasure working with the team at Parks. More

by jandrewthompson Verified Customer Verified Customer

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Upgraded my Traverse with Ed Pavlica today. Great customer service and support. Thank you Ed Great customer service and support. Thank you Ed More

by CORAA30 Verified Customer Verified Customer

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2017 white Tahoe My wife and I had a great experience purchasing our 2017 Tahoe. We worked with Christina and Richard. They both did a great job helping us find what w My wife and I had a great experience purchasing our 2017 Tahoe. We worked with Christina and Richard. They both did a great job helping us find what we wanted and helping us get our perfect family vehicle. We definitely will be back in the future. More

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Wonderful does not do it justice! Our experience was amazing! We were given an excellent value for our trade-in! The staff was eager to please, even the General Manager personally soug Our experience was amazing! We were given an excellent value for our trade-in! The staff was eager to please, even the General Manager personally sought out to help us find the perfect vehicle! Richard was our Sales Professional! He was wonderful!! He even took the time to help me setup the car for myself! I will definitely make this my lifetime car dealership! More

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very great service and easy to deal with Richard Marsh in Sales, Christina Sales Manager and Austin Finance manager made the process painless and fast. We were treated very well and helped by Richard Marsh in Sales, Christina Sales Manager and Austin Finance manager made the process painless and fast. We were treated very well and helped by Richard Marsh to get the perfect Chevy Equinox for us. We also got a fair trade in price for our Truck. More

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Top service Recently my car was totaled and I had my eye on a specific replacement vehicle. Richard and Abbie did everything they could to help me secure the vehi Recently my car was totaled and I had my eye on a specific replacement vehicle. Richard and Abbie did everything they could to help me secure the vehicle I wanted. The journey started off rockie as I traveled several mikes to view a specific car but once I explained what happened to Abbie and Richard they turned my frowns a d displeasure into pure joy. I am living my new GMC Acadia with all the extras! I will now be a repeat customer. Thank you for taking care of me! More

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