Richard Im
Richard Im at Pompano Honda

Richard Im

Service Advisor

Pompano Honda

5381 N Federal Hwy
Pompano Beach, FL 33064

4.9
15 Reviews
4.9

15 Reviews

Write a Review

Dealership Experience

2 yrs, 5 mos

Languages Spoken

English English

15 Reviews of Richard Im

February 08, 2026

Dealership Rating
Employee Rating

reason why hendrick motors sold it mistakes in finance dept affected my rating twice at least More

by johnnyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Arroyo, Victor Avila, Cole Cloninger, Julio Cortes, Peter Gamez, Amir Mozayanpour, Cezar Pasitoniu, Omar Siddique, Gary Timmerman

November 13, 2025

Dealership Rating
Employee Rating

Service department was very nice. Explained everything that was done. They were easy to deal with at the time More

by Bsalem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marlon Fermin

November 03, 2025

Dealership Rating
Employee Rating

Love working with Rich. Takes good care of my car. Had issues with another rep before but Rich is a solid representative of the company. More

by Ovidioconb
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anwar Smidi

October 31, 2025

Dealership Rating
Employee Rating

Always great service. No long waits. Like the video of service being completed and recommendations with details More

by lea
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Brothers

September 24, 2025

Dealership Rating
Employee Rating

Richard took the time to research my prior service at another dealership to make sure I received the required maintenance but didn't try to upsell me with anything. Very professional with integrity! More

by Todd
Service Price Transparency
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Recommend Dealer
Yes
Oct 03, 2025

Pompano Honda responded

Hello Todd, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 20, 2025

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Employee Rating

I've been coming to this dealer since I moved to Florida 13 years ago because I like the service they provide. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robbie

Oct 03, 2025

Pompano Honda responded

Jorge, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

September 18, 2025

Dealership Rating
Employee Rating

Scheduled an appointment for an oil change. As always, there is always something else that needs to be addressed. Which is fine, my car is almost 10 years old. I appreciated the video from the More

by Kimberly P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Pompano Honda responded

Kimberly P, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 26, 2025

Dealership Rating
Employee Rating

I’m glad you need to make an appointment. Dealership is easy to get to. My agent, Richard, was great. More

by Sandra Shea
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Pompano Honda responded

We can't wait to see you again, have a great day.

August 20, 2025

Dealership Rating
Employee Rating

Rich is knowledgeable, professional, and has a good sense of humor. The service was completed as promised. More

by mpo56
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 23, 2025

Pompano Honda responded

Mpo56, we're glad to hear you enjoyed your visit.

August 11, 2025

Dealership Rating
Employee Rating

The guy who helped us was very good and friendly. However, they forgot to reset the maintenance button and I had to comeback. More

by andrade864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2025

Pompano Honda responded

Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 17, 2025

andrade864 responded

Just tell them to pay attention and re-set the maintenance button before the customer gets the car. It’s a nuisance having to comeback for something that should’ve been done.

1

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