Richard IV

Service Advisor Richard has been taking care of me for a few years now. I value his professionalism and courtesy. few years now. I value his professionalism and courtesy. More

Report | Print

With such short notice of needing my car service. Richard Vu, promptly scheduled me in right away. I was pleased with the friendly customer service. I will be back to service my car. Richard Vu, promptly scheduled me in right away. I was pleased with the friendly customer service. I will be back to service my car. More

Report | Print

Here’s a short, polished, and professional review you can use: Excellent service experience. The staff was professional, courteous, and transparent throughout the entire process. My car was serviced on ti use: Excellent service experience. The staff was professional, courteous, and transparent throughout the entire process. My car was serviced on time, communication was clear, and everything was explained thoroughly. The dealership was clean and well-organized, and I truly felt my vehicle was in good hands. Highly recommend this Lexus dealership for service. More

Report | Print

Love my car and the courtesy of the people helping me. A J sold me my hybrid and has patiently helped me navigate the many tricks of this car! A J sold me my hybrid and has patiently helped me navigate the many tricks of this car! More

Report | Print

Richard was a godsend for us when our vehicle broke down as we were visiting from out of town. Many thanks!! as we were visiting from out of town. Many thanks!! More

Report | Print

The entire staff was courteous and very professional. Service was fantastic. They even took care of a recent recall that I was not aware of. Service was fantastic. They even took care of a recent recall that I was not aware of. More

Report | Print

A circuit board controlling the dash panel in my 2004 SC430 failed. While my car is older, it is super clean with low milage. TVL treats it like it is new. Once TVL determined the problem, they had to re SC430 failed. While my car is older, it is super clean with low milage. TVL treats it like it is new. Once TVL determined the problem, they had to reach out to two different vendors to have a circuit board rebuilt. While this did take some time, Richard IV stayed in touch regularly with updates until the job was completed. The car is now good as new. Having done business with other local Lexus dealers before the opening of TVL, I don’t believe that the other dealers would have even tried to revive my vehicle. I had never been completely happy with the service from the other local dealers. My car has always been serviced at a dealer since it was new. More

Report | Print

TV Lexus provided excellent customer service! Richard Iv/Service Consultant is always very professional and very friendly. He kept me informed at all times of all the work done and Technician r Richard Iv/Service Consultant is always very professional and very friendly. He kept me informed at all times of all the work done and Technician recommendations. It’s always a pleasure dealing with Richard! More

Report | Print

Lexus Temecula provides fast and reliable service. I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the deal I also like that they will provide loaner cars when available. They make service days hassle-free, especially if you don’t like to wait at the dealership. More

Report | Print

Richard was friendly and professional. Process for Loaner was simple and quick. We appreciate their communications via text. Process for Loaner was simple and quick. We appreciate their communications via text. More

Report | Print