
40 Reviews
Write a Review40 Reviews of Richard Guide
March 25, 2025
I made the car buying process smooth and easy. He had everything prepared for me, so the process was super fast and James good salesman sale me the car as online offer. Thank you to the Greico tea He had everything prepared for me, so the process was super fast and James good salesman sale me the car as online offer. Thank you to the Greico team and James for the immaculate service! More
Other Employees Tagged: James
March 19, 2025
If it would allow a Zero Star Rating, I would go with that. Made an online inquiry to purchase a vehicle and an outsourced "offsite" person called me to make an appointment to see the car. When I actuall that. Made an online inquiry to purchase a vehicle and an outsourced "offsite" person called me to make an appointment to see the car. When I actually talked to someone from the dealership, Justin took my info and then passed it to Melissa. Melissa re asked me all the same information I had already provided to Justin. Melissa kept pushing for me to come in and said management did not "feel comfortable" providing me an offer on my trade in without seeing it in person. So how are online transactions with home delivery done? I provided my VIN and photos of the vehicle; I wanted an Out the Door Price before driving 4 hours to the dealership and wasting my time. They constantly played the numbers game which is the opposite of what the online pricing says, no hassle upfront pricing. They acted like they were doing me a favor honoring the online $1000 off coupon I was entitled too, then they turned around and added a $983.56 PDI charge on top of the vehicle, I have the worksheet to prove it. They wanted to play games with the numbers when their website literally spells out every single charge that's included and not included, said she would remove a $700 LoJack system to lower the price of the vehicle for me, online says it and 2 years of activation are INCLUDED in the quoted price of the vehicle, not saving me anything. Called me to say they made a mistake that vehicle has already been sold but they had a Platinum instead. Dishonest as they come, I just bought a new F150 down the street at Autonation Ford 45 days ago, guess that's where I will be heading to buy my Expedition. They provide upfront pricing fair dealer fees and don't have add Ons and play around. More
Other Employees Tagged: Melissa
October 09, 2024
Hassan made the car buying process simple and easy. He had everything prepared for me, so the process was super fast. Thank you to the Greco team and Hassan for the immaculate service! He had everything prepared for me, so the process was super fast. Thank you to the Greco team and Hassan for the immaculate service! More
Other Employees Tagged: Hassan Abla
June 07, 2024
I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th inje You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th injector needed to be changed. I went to the service center and they said it wouldn't be possible with your determination, we will test it for 200 dollars, I agreed. Then the service staff deducted a 7500 dollar service fee and advised me to return the car. Then he wrote in the report that the customer did not accept the repair. In addition, they did not finish the job that they said would be completed in 24-48 hours, and they did not respond to text messages and phone calls. A week later, I went to the service, they kept me waiting for hours and gave me my car without doing anything and charged me 500 dollars. More
March 24, 2024
I put one star because there is no other lower rating. I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me informati I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me information about the repair of the vehicle, they changed spare parts at random (charging very high amounts for each repair) and in the end they did not solve the cause of the problem on two occasions. More
Other Employees Tagged: Darlene