Richard Freeman

Where do I start? TL;DR version, the quintessentially bad used car experience you've come to expect, exacerbated by the Southern good 'ol boy schtick. Would I buy anot TL;DR version, the quintessentially bad used car experience you've come to expect, exacerbated by the Southern good 'ol boy schtick. Would I buy another car there? He|| NO. I'm in the process of documenting this experience in detail for public consumption on a website, but I'll summarize here. They wasted my time repeatedly, and they didn't do what they said they would when they said they would do it. You know when you are buying a used car, it's a used car. However, I pointed out several issues with the car within 5 minutes of seeing it. Body work problems, interior problems, mechanical problems. Not much of this was disputed, but they said they would fix it, repeatedly, and even got it in writing. I even let them give a sucker trade-in value on a near pristine Corvette thinking they would hold up their end. Sucker-me. I made multiple (5) 80 mile round trips to the dealership in a week, giving them ample opportunities to fix it, and they didn't do it. As soon as they got my check, everyone disappeared and started acting like they had no idea what the problems were that they were supposed to fix. There is no sin greater, no trespass more He||-worthy than wasting my time, and they did it repeatedly. One of the biggest issues I had was that there was a horrible vibration in the steering wheel that was clearly an alignment & balance problem. I asked repeatedly about getting this fixed, and it went nowhere. The CarFax report they gave me indicated they had serviced the vehicle and done an alignment/balance and replaced two tires. Well, after getting nowhere with them, I took it to Firestone to have the alignment and balance checked, and either they didn't do an alignment, or the guy that did it was drunk. The right front wheel caster was out 6 full degrees, and toe, caster, and steer ahead were also out on BOTH wheels. The tires couldn't be road force balanced, I had to buy 4 new ones, all told $1600. They also let the car leave the dealership with a MAJOR recall issue not addressed that they KNEW about, that could result in engine cutoff at highway speeds. So, I highly recommend nobody trust anything they say or do with vehicle service. And to any of the dealership employees reading this, DON'T BOTHER CONTACTING ME, I'm so angry, I honestly cannot guarantee safe behavior around you. I hope they enjoy whatever money they made, because they made an enemy for life, and I have a memory long as train smoke. More

by Mike De Arman Verified Customer Verified Customer

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Richie, Issac and other staff made purchasing there a very pleasant experience. We love the car. Thanks to you all. very pleasant experience. We love the car. Thanks to you all. More

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Richard Freeman was very helpful and kind! I did not have as much help with whom I had to deal with the creditors that were chosen! I did not have as much help with whom I had to deal with the creditors that were chosen! More

by tdbagwell055 Verified Customer Verified Customer

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Everyone was super friendly and transparent. They really built trust with me and were patient with the process. Special shout-out to Walker Alte, Richard Freeman, Michael Abott, and Kevin Pratt They really built trust with me and were patient with the process. Special shout-out to Walker Alte, Richard Freeman, Michael Abott, and Kevin Pratt for aiding in the process of me getting my lovely highlander! Would recommend y’all to anyone looking for a vehicle. More

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Great sales people and sales close person. Ritchie and Kevin made the deal for our new 4Runner to our needs. Service department is great as well from past visits Ritchie and Kevin made the deal for our new 4Runner to our needs. Service department is great as well from past visits More

by JHAGELE Verified Customer Verified Customer

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Richie and Walker were great to work with! Great experience I definitely will be back! Great experience I definitely will be back! More

by Tonkasue1970 Verified Customer Verified Customer

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All the employees always take excellent care of me whether it is sales staff, service or parts. They always make my visit special and enjoyable. whether it is sales staff, service or parts. They always make my visit special and enjoyable. More

by tommcintyre1949 Verified Customer Verified Customer

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Ben was very polite and listened to my needs and what I was trying to accomplish when I came to the dealership. From the service manager to the finance manager, we were treated well. They worked very hard was trying to accomplish when I came to the dealership. From the service manager to the finance manager, we were treated well. They worked very hard for me and I will not hesitate to visit the dealership for my next purchase. More

by BCLINE33 Verified Customer Verified Customer

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Amazing family experience. Everyone wants to feel wanted and needed. Toyota of Easley does it like no other. Everyone wants to feel wanted and needed. Toyota of Easley does it like no other. More

by dgarr22 Verified Customer Verified Customer

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They are very helpful and friendly. A great hometown company that cares about there customers. A great hometown company that cares about there customers. More

by KATHY.ORR Verified Customer Verified Customer

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