Richard Faatz
Richard Faatz at Safford Brown Mazda Fairfax

Richard Faatz

Service Advisor

Safford Brown Mazda Fairfax

10570 Fairfax Blvd
Fairfax, VA 22030

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rated
3 Reviews
not yet
rated

3 Reviews

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Dealership Experience

10 yrs, 4 mos

3 Reviews of Richard Faatz

October 07, 2025

Dealership Rating
Employee Rating

Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... More

by seanrekrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2025

Safford Brown Mazda Fairfax responded

Thank you for sharing your feedback with us, Sean. I appreciate your kind words about our staff at Safford Brown Mazda Fairfax, and I understand your concerns regarding the diagnostic fee and the overall pricing for services. Our goal is to provide transparent and reliable service, and we value your input as it helps us improve. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us directly. I hope we get to have the opportunity to serve you better in the future. Trey Rodgers, General Manager

August 03, 2018

Dealership Rating
Employee Rating

Very good experience The whole process was very easy and Richard was very friendly and made me feel like my vehicle and business mattered. I was happy with the repairs and More

by StevenM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Safford Brown Mazda Fairfax responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com

June 29, 2018

Dealership Rating
Employee Rating

Trusting advice I find a trusting person is alway hard to find Richard is a diamond in the ruff thank you for all that you do! I have two Mazda. To be truly honest I More

by Jones_d79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Baker

Jul 02, 2018

Safford Brown Mazda Fairfax responded

Jones, thanks so much for taking the time to share your feedback with us! Richard is a valuable member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com

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