Richard Bodden

Joyce's Defective Tucson responded

I just wanted to state that I'm not satisfied. I am scared to death to drive this car. I did not have the same problem with my 2016 Hyundai Tucson. My Tucson had a faulty computer system along with the faulty dual clutch transmission. I was also told that there wasn't anything wrong with this car. The dealership could not get any diagnostic reports stating that there was something wrong with it. However, it was later recalled despite this fact. I stated that I was dealt with in the same manner and that I went through the same song and dance that I went through then. So no, I do not trust in the diagnostic testing. No I do not trust in the Bluelink (Hyundai) or OnStar (Chevy) that will generate reports that there's nothing wrong when I know for a fact there is something wrong. Again, I am having someone to tell me that I must have imagined what I experienced. I imagined that as I got off the expressway with my Tucson and the vehicle would not move forward or backward. I went to the dealer and was told - there's nothing wrong. Our diagnostic testing shows nothing - we could not get the car to replicate the problem. Chevy told me the same thing. This car (Trax) would not stop. I had grinding, smoke and lots of noise but I only imagined that this happened. I will say that the brakes are working better since they towed it, but I still experience the soft and mushy brakes. Again, I'm terrified but I'm stuck. I do believe that it is going to happen again but I'm hoping that it won't. He also states that I did not want them (Chevy ) to do anything further. Well, if there is nothing wrong, what can you do. Again, I never once told them that my Hyundai had faulty brakes, because the brakes worked just fine.

Joyce's Defective Tucson responded

Well I’m back - to report another incident with the braking system with this 2019 Trax. I was without my car for a while during the Thanksgiving Holiday and now I’m going to be without it again. I had another incident on Monday the 17th. They will not have an opening to look at it until the 27th. So much for buying a new car. I’m so glad that I got what I signed on the bottom line for - a Safe, Reliable mode of transportation. I’m discouraged, dissatisfied, terrified, disillusioned, hurt and my heart is in my stomach while life goes on for the people who sold me this car. They get to carry on in their normal capacity while my life is turned upside down. I am treated like a delusional idiot because they can’t find anything wrong with this car. I hate feeling this way because I’m crying over a car when there are homeless people who haven’t had a meal.