Richard Bishop

Juan was phenomenal during a recent transaction on a GMC sierra Denali. He delivered to us at home in Braselton and made sure everything went well. Thank you greatly ! sierra Denali. He delivered to us at home in Braselton and made sure everything went well. Thank you greatly ! More

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A little frustrated that I provided raving reviews previously. I should have withheld my positive review until Jim Ellis fulfilled their commitment to the customer, me! Two weeks since the deal was si previously. I should have withheld my positive review until Jim Ellis fulfilled their commitment to the customer, me! Two weeks since the deal was signed and my payoff hasn’t been sent on my trade in. I am owed a second key which I was told could be done by swinging by the dealership one day. Now I’m being told I’m at the mercy of an outside vendor of Jim Ellis and what his schedule will allow! I honestly feel like this was misrepresented at the time of the sale, tell the customer whatever it takes to get the deal done. Spent over six hours to buy a vehicle, had a great trade in vehicle that I had to haggle to get a median trade in allowance and burnt a whole Saturday. Lesson learned!!!! I’ve bought over 20 vehicles from dealers and this experience puts Jim Ellis near the bottom of my list! More

by EMBOOTH27 Verified Customer Verified Customer

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Chris Curry was great, extremely knowledgeble. 10 out of 10 recommend would recommend him to a friend. 10 out of 10 recommend would recommend him to a friend. More

by 1992SLW Verified Customer Verified Customer

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Enjoyable experience working with Lennel. He’s very professional and provides excellent service. Thank you He’s very professional and provides excellent service. Thank you More

by EMBOOTH27 Verified Customer Verified Customer

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If you don’t finance the vehicle with them after they sell to your back they won’t fix any problems with the car even though you have only days with the car . sell to your back they won’t fix any problems with the car even though you have only days with the car . More

by pachecomarroquin24 Verified Customer Verified Customer

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Second Vehicle I’ve bought from them. Great Service. Will likely do business with them in future. Great Service. Will likely do business with them in future. More

by JACOBULRICH17 Verified Customer Verified Customer

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Good morning, I call and talk to Mr Juan when I walk in I wasn’t sure ,about getting a vehicle,,I knew it was time to get a vehicle, but Hugh , work with me took me for a test ride , I kept saying I don’ I wasn’t sure ,about getting a vehicle,,I knew it was time to get a vehicle, but Hugh , work with me took me for a test ride , I kept saying I don’t want to drive , I fist want to see if Iam approve, little did I know he already knew he was sending me home in my 2024 vehicle , with a person with bad credit and door closing on me, , I tell everyone To go buy a vehicle from you all , I want to say thank you all More

by QUITESTORMWATERS Verified Customer Verified Customer

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Overpaid because so was told I would receive service records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been contacted and cannot get a return call or email. The vehicle had 2 dead batteries that I replaced two days after purchase. I notified the dealer and no return call/email. I was told the floor mates would be put back in when I picked up. They were not and no one knew anything about them. The vehicle had less than 1/4 tank of gas. The headlights had a short in the electrical so I replaced them. I spent over $1,000 after the purchase just to have the vehicle in safe condition. The finance person would not give up on warranty in his office after I explicitly informed him that I use my own on the phone the prior day. More

by janaallenfuller Verified Customer Verified Customer

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Bought a truck from Seattle over the phone. The guys really made me comfortable and assured me of the condition. If I ever buy from across country again, I will check Jim Ellis first The guys really made me comfortable and assured me of the condition. If I ever buy from across country again, I will check Jim Ellis first More

by Scot5151 Verified Customer Verified Customer

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General Manager Jamie Warren provided excellent customer service! After we agreed on the sale he took me to Pablo who continued the great customer experience. service! After we agreed on the sale he took me to Pablo who continued the great customer experience. More

by MC1113 Verified Customer Verified Customer

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