Rich Hammond | Page 72

These guys do it right! After 12 years of driving the same car, my wife decided it was finally time for something new. After reading a bunch of reviews and "best of" lists we After 12 years of driving the same car, my wife decided it was finally time for something new. After reading a bunch of reviews and "best of" lists we decided on a Mazda CX-5. We went to two Mazda dealers, we walked out of the first before our test drive because of how we were treated and drove straight to Werner Mazda in Manchester, NH. They were professional, knowledgable respectful and without putting any pressure on us or making us feel uncomfortable, sold us a vehicle that my wife is in love with. Special thank you to Cam and Rich for making two frustrated shoppers into two very happy customers! More

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Awesome group of professionals. Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have ca Let me start off by saying each individual I spoke with were expert in gaining rapport. 10/10, would definitely recommend. My husband must have came in to speak with Nick 4 times, asking for pricing on the same Mazda each time. Nick is such a stand-up guy. Each time he would accommodate by providing a print out of pricing to include various figures depending on how much my husband said he would put down. Nick never pushed my husband or tried to pass him over to a salesman. Instead he had an attitude like, "Here comes that persistent guy asking for the same pricing on the same car again. Here you go man, see you next week." Nick is the anti-pusher. Nick is the man. Then there is Rich. He is the other big shot at the big table who gives the salesmen pricing breakdowns when they're trying to close a deal. Except Rich is one of the most warm and welcoming general managers you could come across. He has an approachable, welcoming demeanor - not easy to pull off at a car dealership. When my husband continued to negotiate back and forth with our salesman, Rich came straight over and spoke directly with us. That was a first for me, as the other managers at the 3 other dealerships we went to only came to meet us when we said we wanted to think about it. (Typical micromanagers by the way, can't trust that their salesmen covered all corners and can't handle that a customer wants to sleep on it.) Once we shook on a deal, we met with Jay in finance. This guy knows his stuff - you can tell he's done this before. His organization in presenting what is a daunting amount of paperwork is flawless. Finally, I want to recognize Joe, our salesman. He is the King of product knowledge. Also extremely patient, as you need to be to deal with my husband. He didn't hover over us while we checked out the car and he was not afraid to leave us alone to talk (actually he suggested it). You know, when you make a big purchase, you are not only buying the vehicle, but you are buying in to the person selling you the vehicle. Joe made that easy. More

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Internet Purchase Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard p Mike Heintz and Richard were great to work with and were very fair in working with me to beat the other offers that I had. When I got there Richard prioritized making sure that I saw my car before I sat down to do any paperwork. Mike was great in giving me a run down on the key features of my new vehicle. I wish I lived closer to the dealer so that I could get my service performed there. Thanks guys! More

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2nd Mazda 3 3 years ago I purchased my first Mazda 3 i GT Hatch from Werner Mazda and loved the car. 2 weeks ago my car was destroyed in an accident and I was fo 3 years ago I purchased my first Mazda 3 i GT Hatch from Werner Mazda and loved the car. 2 weeks ago my car was destroyed in an accident and I was forced to buy new. I contacted Werner Mazda and spent a day going back and forth with Aaron about a price on a new car and what was included. After talking to other Mazda dealers in the areas, Werner Mazda got my business again due to the fact that they did not pressure me, listened to what I wanted in my car, and were able to communicate with me via email, text, and phone calls throughout the day. When I arrived at Werner to get my car I was greeted by Aaron and Rich and was able to get all the paperwork dealt with quickly and on my way home. I am very happy with my 2016 Mazda 3 i GT Hatch purchase and would not hesitate to go to them again in the future! More

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A great experience Had a great experience buying here. Was looking for a very specific used Mazda6 and they had the only one around. David Lee was extremely helpful, too Had a great experience buying here. Was looking for a very specific used Mazda6 and they had the only one around. David Lee was extremely helpful, took a video and sent it me on YouTube since I was traveling a distance, and took more than enough time with me to go over my options. Negotiation was typical and pretty easy without a lot of back and forth since the sales manager was right there and not in a back room somewhere. I've had a few questions post-sale and David has continued to be very responsive, which is most appreciated. I would buy here again. More

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Best car buying experience ever! After hours of research and communicating with 4 different Mazda dealers, we bought our CX-8 from Werner Mazda in Manchester, NH. Tom, our salesperso After hours of research and communicating with 4 different Mazda dealers, we bought our CX-8 from Werner Mazda in Manchester, NH. Tom, our salesperson, and Rich, the sales manager, were incredibly pleasant to work with. The price, by far, was better than all previous offers. They were honest and attentive, and never pushy. My husband and I were in and out in just over an hour. After a couple of very depressing car buying experiences (right down the road, in fact), it was nice to leave a dealership, and be able to say, "That was the best car buying experience ever!" More

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Great service to go with great vehicle They got me into the car I wanted and with the price I needed. I look forward to working with their service department in the future. Cameron may be n They got me into the car I wanted and with the price I needed. I look forward to working with their service department in the future. Cameron may be new, however he is likeable and wants to see the customer is happy and always right. More

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