Rich Garland
Rich Garland at Zeigler Chevrolet

Rich Garland

Service Manager

Zeigler Chevrolet

1230 E Golf Rd
Schaumburg, IL 60173

4.6
193 Reviews
4.6

193 Reviews

Write a Review

193 Reviews of Rich Garland

March 27, 2025

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Employee Rating

Very helpful and extremely honest. I told them what was wanted and needed and they fulfilled my request flawlessly More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lars Backman

Mar 28, 2025

Zeigler Chevrolet responded

Thank you for sharing your experience with Zeigler Chevrolet. We're glad to have met your expectations and wishes fulfilled effortlessly.

March 26, 2025

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No communication about vehicle. Called numerous times with no call back. Vehicle was in shop for two weeks More

by charleen0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2025

Zeigler Chevrolet responded

Hello, We appreciate you taking the time to share your feedback. I would like the chance to speak with you about your recent experience with our Service Department regarding the quality of communication that you have encountered for any status updates of your vehicle and the subsequent wait time involved. It would be greatly appreciated if you would kindly contact me directly at a time that is best for you. Thank you, Rick Botic - General Manager rickbotic@zeigler.com 773-304-7720

March 22, 2025

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I highly recommend Zeigler Chevrolet to anyone looking for a delightful car servicing experience. It's a place I would gladly return to. Overall, I would rate my experience a solid 5 out of 5 stars. More

by Lexyb_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lars Backman

Mar 24, 2025

Zeigler Chevrolet responded

Thank you for the recommendation and kind words about our service at Zeigler Chevrolet. We look forward to helping you again in the future.

March 21, 2025

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Thanks for great service was a little upset about having to go to payment desk and be told I have to pay for the oil change when I bought the truck I have plan for free oil changes up to 42000 miles More

by molman
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2025

Zeigler Chevrolet responded

Hello, Thank you for sharing your feedback. We are glad to know that you were provided with great service, and if you would like to discuss your review further regarding oil changes, please contact us. Rick Botic - General Manager rickbotic@zeigler.com 773-304-7720

March 12, 2025

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Dealership did a good job fixing my truck. They washed it gave it back to me. The weight wasn’t too long. More

by skoobey66
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lars Backman

Mar 12, 2025

Zeigler Chevrolet responded

Glad to hear you’re satisfied with your truck repairs and service at Zeigler Chevrolet. Appreciate the feedback.

March 08, 2025

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Rich Garland was excellent in getting my car fixed. He went out of his way to get it done correctly and quickly! More

by danptravers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 08, 2025

Zeigler Chevrolet responded

We're pleased our team was able to assist with fixing your car quickly and correctly. Thanks for choosing Zeigler Chevrolet.

March 02, 2025

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Employee Rating

I worked with Rich Garland, the service advisor. All information provided. Both estimate and diagnosis were updated as the process went on. Excellent communication was ongoing. The work was complete More

by JIM.GALE1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Zeigler Chevrolet responded

Thank you, Jim. Our team is always committed to providing excellent communication and service. We're glad the process went smoothly for you at Zeigler Chevrolet.

Mar 02, 2025

JIM.GALE1 responded

I worked with Rich Garland, the service advisor. All information provided. Both estimate and diagnosis were updated as the process went on. Excellent communication was ongoing. The work was completed at the price estimated and at the time promised. It was a pleasure working with Rich. Thank you Jim Gale

February 28, 2025

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I have not been helped in anyway with the situation with my car. I will not be returning to zeigler. Worst experience I’ve had with a dealership More

by sanchezyessenia76
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: DAS Reputation Management

Mar 01, 2025

Zeigler Chevrolet responded

Hello, Please know your feedback is very important to us. I would like the chance to speak with you and learn more about your experience with our Service Team regarding the status of your vehicle. Whenever you're able, please reach out to me directly so we may discuss this in greater detail. Best regards, Resad Rick Botic General Manager Zeigler Chevrolet of Schaumburg 1230 E Golf Road Schaumburg IL 60173 RickBotic@zeigler.com Mobile 773-304-7720

February 28, 2025

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Employee Rating

Excellent customer service and attention to detail. Care for their customers. Great service and timely communication. More

by evan.moy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lars Backman

Mar 01, 2025

Zeigler Chevrolet responded

Thank you for your kind words about Zeigler Chevrolet. We wish you well.

February 23, 2025

Dealership Rating
Employee Rating

The service agent, Rich, was very nice and helpful. He returned my calls and kept me informed. Rebecca, she was in charge of my car loaner, very nice to work with. More

by danptravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebecca

Feb 24, 2025

Zeigler Chevrolet responded

Thanks for acknowledging our team at Zeigler Chevrolet. We're glad to hear they assisted you well. Reach out if there's anything more we can do.

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