Rich Engleman | Page 24

I moved to PA from NY. I had bought my Nissan @ the NY dealer, yet since moving to the Lehigh Valley some months back I was looking to service my car local. After reading some reviews I decided to try Kel dealer, yet since moving to the Lehigh Valley some months back I was looking to service my car local. After reading some reviews I decided to try Kelly Nissan. Rich was very helpful and seemed caring. I left them the car to do my 30k check up. After not hearing from them the following day I called to find out what was going on with our car. When I spoke with Rich he said there was an issue with a recall and needed some time to get the part. After waiting a few more days when I called back I asked for the Mgr. I spoke with Jon Miller, whom was very unprofessional, arrogant, and uncaring. He put me on hold until the phone hung up? When I called back I got the run around about what actually was going on with the car. We went to pick it up without the recall being fixed. I would NEVER go here again, this dealer is very unorganized and the manager is clueless on many levels. STAY AWAY! More

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The service we get from Rich is great.. My car is always ready when promised... You can see Rich takes great pride in his work.. He provides great customer service. ready when promised... You can see Rich takes great pride in his work.. He provides great customer service. More

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I have serviced my car at Kelly Nissan for several years and I'm always pleased with the service. As a service advisor, Rich Engleman is friendly and thorough when discussing the maintenance of my vehicle. and I'm always pleased with the service. As a service advisor, Rich Engleman is friendly and thorough when discussing the maintenance of my vehicle. I would highly recommend the service department at Kelly Nissan. More

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Rich was very patient and professional. He listened carefully to all my concerns and the car was returned to me with all issues resolved. Thanks again RIch. carefully to all my concerns and the car was returned to me with all issues resolved. Thanks again RIch. More

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Stopped in for service and he was very professional. Everything was done in a timely manner. Awesome service! Would use again. Thank you Kelly and all of your staff! Everything was done in a timely manner. Awesome service! Would use again. Thank you Kelly and all of your staff! More

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Brought my sons car in for service and rich and all the staff were very helpful rich took the time to show me some concerns with the car not just tell me what the car needed I would highly recommend Kelly staff were very helpful rich took the time to show me some concerns with the car not just tell me what the car needed I would highly recommend Kelly Nissan More

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Brought my car in for service rich engleman was very helpful and courteous introduced me to Eric sparrow who helped me find a new vehicle both were very professional and made everything a great experien helpful and courteous introduced me to Eric sparrow who helped me find a new vehicle both were very professional and made everything a great experience. More

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I had a very positive experience with Eric, he walked me through all the necessary steps of the buying process, I love my new Maxima and will recommend Eric Sparrow to all my friends and family. Thanks agai through all the necessary steps of the buying process, I love my new Maxima and will recommend Eric Sparrow to all my friends and family. Thanks again. More

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Other car dealerships should have their managers visit Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to part Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to parts to financing to the cashier, everybody is very helpful, informative, goes out of their way to help you and really does give you the royal treatment. I have even had my salesman Eric Sparrow take time out to help me out with my bluetooth issues several times over the last two years with both trucks...! The Service Manager Jon Miller stepped up one day and helped me out personally when his only service advisor on duty was busy with another customer. I can tell you, that doesn’t happen in other dealerships...! I have owned fifteen new vehicles in my life. I bought two Fords from Kelly Ford in Allentown and now two Titan trucks from Kelly Nissan. Kelly Nissan is by far the best dealership I have dealt with.....period...! Every dealership talks the talk, Kelly walks the walk...! There is a reason in this very competitive business that I bought two vehicles in two years from them, and would definitely buy here again...! More

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