Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
49 Reviews
5.0

49 Reviews

Write a Review

49 Reviews of Rich Dencs

November 02, 2024

Dealership Rating
Employee Rating

Friendly from the moment I pull in. Listen to what I need done and what I need looked at More

by Auntiebaclark
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Nov 10, 2024

Brilliance Subaru responded

Auntiebaclark, Thank you so much for the 5 star review and feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 04, 2024

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Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 13, 2024

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

June 14, 2024

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Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

April 04, 2024

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The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

March 05, 2024

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Every time I come in for service I am treated with respect and answer my questions . More

by placenciaj
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Recommend Dealer
Yes
Mar 17, 2024

Brilliance Subaru responded

placenciaj, Thank you very much for the 5 star review. I am happy to hear that you are pleased with our Service Department and we look forward to your next visit. Jim DaLuga General Manager

February 29, 2024

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Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
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Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

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Employee Rating

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

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Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 10, 2024

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Employee Rating

Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
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Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

December 21, 2023

Dealership Rating
Employee Rating

I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
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Recommend Dealer
Yes
Dec 24, 2023

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

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