Rich Biala

Great experience! Worked with me on concerns, was very patient and personable. Very genuine, and I'm happy to leave him this review! Worked with me on concerns, was very patient and personable. Very genuine, and I'm happy to leave him this review! More

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Good overall staff. No sales pressure and worked with me on the deal. David was awesome! No sales pressure and worked with me on the deal. David was awesome! More

by O.CASTRO20 Verified Customer Verified Customer

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Very knowledgeable and friendly. Passionate about the vehicles. Was very fast and efficient. Helped explain the car and personalize the settings to me and save them to the car. Passionate about the vehicles. Was very fast and efficient. Helped explain the car and personalize the settings to me and save them to the car. More

by TROYS5150 Verified Customer Verified Customer

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This is our 5th Acura from Niello Acura and we won’t go anywhere else. They consistently have top level service . Lance, and Brian were very knowledgeable and took the time to get us the vehicle we wante anywhere else. They consistently have top level service . Lance, and Brian were very knowledgeable and took the time to get us the vehicle we wanted for the price we wanted. And, they are friendly, approachable and honest people. Thank you!. More

by LMDANIELS2276 Verified Customer Verified Customer

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I had an amazing, wonderful experience. Bashir was extremely knowledgeable. love my car. Dealership was hands down the best I've experienced. Bashir was extremely knowledgeable. love my car. Dealership was hands down the best I've experienced. More

by RICKYMCC71223 Verified Customer Verified Customer

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New Sales person Rich was great! Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband Very friendly, respectful and as helpful as he could be. I was very disappointed in how we were treated by Pedro and Ronald - admittedly my husband was suspicious and annoyed and agitated by two things and let them know it - (background story, we drove up from Bay Area arriving at 6pm on a Sat. night after 2 hours of traffic, stayed until approx. 10:30pm, no dinner and then had to drive back arriving home at midnight) - so a lot of grumpy people on both sides…EXCEPT for Rich! What a nice guy…but geez! We are the customer buying our first car in a decade!!! I know how to de-escalate, but these guys decided to be get annoyed and defensive immediately instead of calmly trying to explain their logic or need for documents to be signed - it was SOOOOO uncomfortable - honestly, I could have done a WAY better job then those two. Let’s be honest, they knew they “had us over a barrel” because we really wanted the car, and we do love it - it’s beautiful and we’ve loved our Honda for 20 years so we know we’ll love the Acura MDX, but what a bad taste I have in my mouth after that testosterone stand off… I loved Rich though!!!!! Don’t let him loose his “new guy” essence!! Oh, and we really liked “Dave” who answered our initial online call and reached out to Niello quickly and got us set up to view the car - REALLY nice guy!! Please tell him I said so. More

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My experience at Niello Acura was great! ! The staff were amazing, kind, helpful and fun to work with!! It was definitely one of the best car buying experiences I have had!! ! The staff were amazing, kind, helpful and fun to work with!! It was definitely one of the best car buying experiences I have had!! More

by GIRLYGIRLRACER_95 Verified Customer Verified Customer

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The experience I had at Niello Acura was very pleasant,fun, easy and not stressful pleasant,fun, easy and not stressful More

by GIRLYGIRLRACER_95 Verified Customer Verified Customer

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Rich B and Pedro really worked with us and were very patient. Answered all our questions and provided various options. No high pressure tactics at all. patient. Answered all our questions and provided various options. No high pressure tactics at all. More

by LAE370 Verified Customer Verified Customer

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Pleasant atmosphere and no stress is the best way to describe Neillo Acura. The buy experience was outstanding. describe Neillo Acura. The buy experience was outstanding. More

by bustem137@hotmail.com Verified Customer Verified Customer

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