Ricco Brown
Ricco Brown at Tom Peacock Cadillac

Ricco Brown

Sales Consultant

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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9 Reviews
not yet
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9 Reviews

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9 Reviews of Ricco Brown

September 06, 2024

Dealership Rating
Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Dealership Rating
Employee Rating

Very Courtesy Pleasant customer service I Will Continue Having My Car Service At This Dealership More

by Pamela Buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spear Pittman IV, Walt Thomas

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

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Employee Rating

The dealer was helpful, efficient, knowledgeable, and not pushy. They made the whole experience painless and enjoyable. More

by dorsey.j.smallwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walt Thomas

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are glad to hear that your experience with us was helpful, efficient, and enjoyable. We strive to make every interaction seamless and knowledgeable. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 06, 2024

Dealership Rating
Employee Rating

Dealership was listen to my needs and concerns. Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car. More

by Don Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walt Thomas, Rene Davis

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the positive review, Don! We are glad to hear that Freddy provided you with professional service and addressed your needs and concerns effectively. We strive to ensure all our customers have a great experience at Tom Peacock Cadillac. We look forward to welcoming you back in the future or to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

April 24, 2021

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Employee Rating

We are a repeat customer we have been so pleased with the dealership. We have also recommended the dealership to others. Arner has been great. More

by kathrynabfinley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Arber Neziri

Apr 27, 2021

Tom Peacock Cadillac responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Steve Hainline | General Manager | 281.443.7700

April 08, 2021

Dealership Rating
Employee Rating

I received a call ten minutes after my online inquiry. I was driving out in my new Cadillac less than 24 hours later. Wow! What great customer service. More

by rosaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tommy Simon

Apr 12, 2021

Tom Peacock Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Steve Hainline | General Manager | 281.443.7700

March 19, 2021

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Employee Rating

They are great!! 2nd time I purchase from here and will purchase again and I live 3 hours away definitely worth the drive for us. More

by Tere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 23, 2021

Tom Peacock Cadillac responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Steve Hainline | General Manager | 281.443.7700

December 09, 2017

Dealership Rating
Employee Rating

Vehicle Purchase I have bought a few vehicles from Tom peacock Cadillac and Ricco and mr Hicks always take care of me. Keep up the great service Gentlemen. More

by Demba975@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kenny Hicks

November 28, 2017

Dealership Rating
Employee Rating

Courtesy and helpful Without exaggerating I would say this an outstanding place to go for a luxury car. I stop by to check for a car after my car got flooded by Mrs Harvey More

by Abdou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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