Easy to work with and straight forward communication and
pricing. The final paperwork process went very smooth and was quick and efficient.
pricing. The final paperwork process went very smooth and was quick and efficient.
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by mbeak
Verified Customer
Verified Customer
Jun 29, 2026 -
Bob Ross Buick GMC responded
We appreciate you taking the time to share your experience. We’re glad our communication and pricing were clear and that the paperwork for your new Buick Envision went smoothly and swiftly. We’ll be sure to pass your kind words along to Ricardo and Devon.
Excellent customer service, my sales rep Ricardo was
fantastic and very knowledgeable, helpful with an out of state sale
fantastic and very knowledgeable, helpful with an out of state sale
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by dkim16
Verified Customer
Verified Customer
Jun 26, 2026 -
Bob Ross Buick GMC responded
It’s wonderful to hear Ricardo’s expertise smoothed your out-of-state purchase of the new GMC HUMMER EV Pickup. We’re glad you felt supported throughout the process. Enjoy every mile in your new Hummer EV Pickup.
Yes I would recommend Bob Ross GMC.
I would, however, suggest that you improve your AI bot, Sophie. I confirmed the vehicle was on site for a test drive three times, only to drive an
I would, however, suggest that you improve your AI bot, Sophie. I confirmed the vehicle was on site for a test drive three times, only to drive an hour to discover it was, in fact, not there to see. Luckily Ricardo kept things together and I purchased once it arrived.
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by jcjasper70
Verified Customer
Verified Customer
May 01, 2026 -
Bob Ross Buick GMC responded
Thank you for recommending us and for your patience with the scheduling glitch in our online system. We’re glad Ricardo could step in and make sure your new GMC Yukon arrived for you. Enjoy your Yukon and safe travels ahead!
My experience was good up until the point when I signed
the paperwork. The vehicle needed to be detailed, so I planned to come back that evening to pick it up. There were several seat stains and a seat b
the paperwork. The vehicle needed to be detailed, so I planned to come back that evening to pick it up. There were several seat stains and a seat belt that I specifically asked to be cleaned, but when I picked it up, it didn't look any better (I'm not sure if they tried). When I complained the service tech said he would talk with his manager and get back to me. That never happened even after several follow ups with my sales rep, Ricardo Rutledge. It's been a few weeks now, and I still haven't heard back from anyone.
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by MMCCLOUD64
Verified Customer
Verified Customer
Apr 22, 2026 -
Bob Ross Buick GMC responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Working with Ricardo was a pleasure.
He was extremely knowledgeable about the car and process. He was fair in dealing with the price and very friendly. The dealership was easy to work wi
He was extremely knowledgeable about the car and process. He was fair in dealing with the price and very friendly. The dealership was easy to work with and clean. The whole experience was excellent.
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by Cindy231
Mar 08, 2026 -
Bob Ross Buick GMC responded
We’re thrilled Ricardo’s expertise and friendly service made purchasing your Acura RDX enjoyable. It’s great to know our facility felt welcoming and hassle-free. We appreciate your trust and hope you enjoy every drive.
Thank you for getting me into the beautiful enclave sport
edition. This was our second purchase within two years. Giving great customer service makes your customers come back.
edition. This was our second purchase within two years. Giving great customer service makes your customers come back.
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by coziemel
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe Hager
Feb 05, 2026 -
Bob Ross Buick GMC responded
We’re thrilled to see you back for your second vehicle in just two years. It’s great to hear you’re enjoying your new Buick Enclave Sport Edition. Thank you for choosing us again.
Ricardo was patient as we test drove used vehicles so we
could be sure of our choice, and as we worked through completing our purchase.
could be sure of our choice, and as we worked through completing our purchase.
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by mdsale
Verified Customer
Verified Customer
Jan 22, 2026 -
Bob Ross Buick GMC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
This dealership always does their best to meet the needs
of their customers. I have been dealing with them for years and they always have been able to help me.
of their customers. I have been dealing with them for years and they always have been able to help me.
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by alonzafoy
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bill Sweatt
Dec 21, 2025 -
Bob Ross Buick GMC responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The staff in the maintenance department and the
technician were top notch. I also feel they went above and beyond to help me find assistance from General Motors in a known and ignored design flaw b
technician were top notch. I also feel they went above and beyond to help me find assistance from General Motors in a known and ignored design flaw by General Motors engineering. If you are unfortunately affected by one of these design flaws there is no other dealership I would recommend besides Bob Ross to get the repairs done correctly. Thank you Bob Ross team!
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by TODDGRANDIN
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2025 -
Bob Ross Buick GMC responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Ross Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.
Ricardo and Kathleen completed my deal in less than an
hour. Ricardo located and delivered the truck I wanted within a week of us working on this deal.
hour. Ricardo located and delivered the truck I wanted within a week of us working on this deal.
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by jaket2
Verified Customer
Verified Customer
Other Employees Tagged:
Kathleen Mayer
Dec 06, 2025 -
Bob Ross Buick GMC responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Bob Ross Buick GMC!