Ricardo Roman

Sales are shady. They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of t They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of this is on the car description or discussed during intial review of options. They just add it right at the last minute so you need to go over the final sales very carefully, something they try to hurry you through, in order to catch eveything. Service guys are equally vague with diagnostic but ready to charge a lot for their work. I really wish that I walked out at the last minute as they care they sold has been a nightmare. More

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It all went smoothly. The usual rope a dope but not too bad. We got what we wanted The usual rope a dope but not too bad. We got what we wanted More

by Hub2000 Verified Customer Verified Customer

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Overall the experience was good. Particularly the lead up and actual purchase of the vehicle. I’m in the after purchase phase now and I’m sensing a difference in service. Particularly the lead up and actual purchase of the vehicle. I’m in the after purchase phase now and I’m sensing a difference in service. More

by Kim Verified Customer Verified Customer

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The entire team at Albany Subaru was extremely attentive to my needs. Their communication was excellent and they accommodated me with different options. I felt respected and well taken care of. Unfortunatel to my needs. Their communication was excellent and they accommodated me with different options. I felt respected and well taken care of. Unfortunately, Ricardo was in an accident and could not meet for our appointment. However, he made sure to inform his colleague of my appointment so it did not have to be rescheduled. Ahmad and Dean were kind and went out of their way to ensure I left with a smile on my face. More

by Crystal Tabares Verified Customer Verified Customer

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The purchase was great, but if you have any questions or issues after, don’t expect any help. I have been trying to get an answer for over a month and have been completely ignored. I’ve been hung up on and issues after, don’t expect any help. I have been trying to get an answer for over a month and have been completely ignored. I’ve been hung up on and promised to be called with nothing ever happening. I have emailed and texted. Another company has reached out as well (I need to cancel the maintenance package -that no one ever told me about until after I bought the car - because I purchased a full warranty. I sent my letter to the company the maintenance package is with as soon as I bought the full warranty. They have tried reaching out to Albany Subaru and have gotten no response). It is beyond ridiculous. I cannot honestly recommend getting a car here as they completely disappear after purchase! More

by bowlerinager75 Verified Customer Verified Customer

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I left a review thru text but want to make sure no one misses the fabulous place that is Albany Subaru. Everyone who works there is helpful and genuine which leaves a relaxed environment. Asher was extrem misses the fabulous place that is Albany Subaru. Everyone who works there is helpful and genuine which leaves a relaxed environment. Asher was extremely professional, friendly and informative and made the experience one where I was left with the knowledge that I was being listened to and not being taken advantage of. Really stellar behavior and so appreciated. I have the car I wanted and so, so grateful I met them. You guys ROCK! More

by mpm.mulligan Verified Customer Verified Customer

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Did a great job of walking us through the process! Very nice and had a great experience at this dealership! Very nice and had a great experience at this dealership! More

by ch6791 Verified Customer Verified Customer

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My previous best car buying experience was with Albany Subaru in December. My experience yesterday was even better! Glad to be back for another purchase. Subaru in December. My experience yesterday was even better! Glad to be back for another purchase. More

by MrToad Verified Customer Verified Customer

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Knowledgable and helpful staff. I was able to purchase my car quickly and efficiently. Easy one day purchase. I was able to purchase my car quickly and efficiently. Easy one day purchase. More

by darbypieter Verified Customer Verified Customer

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IT was awesome that Ricardo speaks both english and spanish, that made us feel more confortable. spanish, that made us feel more confortable. More

by juan_salazar Verified Customer Verified Customer

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