Ricardo Ramirez

Although our experience with FJ started well during the leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our prev leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our previous lease to FJ a month early, we were assured there would be no additional charges. A month after we receive a bill from Mercedes Financial for over $1,100 for "damages", things that we could have fixed at a local body shop for $200-300 max! When we contacted our sales person that helped us with the new lease and turning in the old lease, he said that they meant there are no charges for payments, but obviously they did not mean damages. This is something that they did not specify at all during the process, and as a consumer there's no way for us to know these things are different...when you're told there will be no more charges there's no way for us to know there's a difference. After a month of going back and forth, they basically said there's nothing they can do and we are responsible for those charges. We then receive a notice from the DMV to renew the registration for the old lease a couple weeks ago, when we contacted FJ they mentioned that happened because the car hasn't been sold yet so title hasn't been transferred. We then had to release liability with the DMV to attempt to remove this car from our records. You'd think when you're going to the #1 MBZ dealer in the country that the level of service would be as expected but this has honestly been one of the worst experiences I've ever had with car dealers. EXTREMELY UNPROFESSIONAL, FRUSTRATING AND DISAPPOINTING More

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Excelente servicio fue muy satisfactorio comprar con Ricardo muy amable y siempre nos a tendió en español Gracias Ricardo Ricardo muy amable y siempre nos a tendió en español Gracias Ricardo More

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Ricardo was incredibly helpful and kind. Made the experience of getting my new GLE flawless and efficient. Out of all the dealerships I have dealt with for buying a Mercedes, Fletcher Jones Made the experience of getting my new GLE flawless and efficient. Out of all the dealerships I have dealt with for buying a Mercedes, Fletcher Jones is by far the best. More

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Excellent service; prompt attention to detail; delivery on time; manager Ed has confidence and great client communication; Jim is always on top of his clients and product; Rick very helpful. Great team eff on time; manager Ed has confidence and great client communication; Jim is always on top of his clients and product; Rick very helpful. Great team effort. Will always refer business to FJM More

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Service Ashley was a great service advisor, no complaints there. Was a little frustrated when the wrong part was sent to Fletcher Jone (sensor for battery) af Ashley was a great service advisor, no complaints there. Was a little frustrated when the wrong part was sent to Fletcher Jone (sensor for battery) after you had my car for 2 days. No estimate as when the new part will come in. More

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Exceptional and unbelievable experience! From the beginning my wife and I were amazed at the exceptional customer service we experienced at this beautiful, large and clean facility. We were From the beginning my wife and I were amazed at the exceptional customer service we experienced at this beautiful, large and clean facility. We were also surprised at the huge amount of inventory and the excellent quality of vehicles. Our sales consultant Christopher White, Bradley Cooper from finance, and Ricardo Ramirez from delivery service were all thorough, personable and upfront, totally true professionals with exceptional customer service skills. Overall, this experience was the easiest, fastest and smoothest purchase of a car we have ever encountered. We left this facility not only pleased but very satisfied driving a beautiful car. Thank you all for kindness and friendliness. More

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Definitely Recommend Phil got me my dream car! He’s been so kind to work so hard to help me get it. He’s been there for me all along the process to make it smooth. So luck Phil got me my dream car! He’s been so kind to work so hard to help me get it. He’s been there for me all along the process to make it smooth. So lucky to have him as my sales consultant. And also thank Ricardo for helping me set up my new car and join my first ride! More

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Excellent Every person we came in contact with was very friendly and helpful. David, Shaun and Ricardo provided excellent customer service. A special thank you Every person we came in contact with was very friendly and helpful. David, Shaun and Ricardo provided excellent customer service. A special thank you to Ricardo for a great lunch recommendation. More

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Great dealership I found the car that I wanted. My sales manager(Sammy Patterson) & sales consultant (Tommy Tran) helped me to find the exact car that I wanted. Also, I found the car that I wanted. My sales manager(Sammy Patterson) & sales consultant (Tommy Tran) helped me to find the exact car that I wanted. Also, they helped me to get great price for the vehicle. Bradley Cooper helped me to finish my finance part smoothly. Ricardo Ramirez who helped me to set up the vehicle and informed me about the vehicle well. Fun experience and good buy. I was satisfied with the purchase and I would like to recommend this dealer to my friends for future purchase. More

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Excellent product knowledge; friendly, comfortable style Uttam Oli is the reason I bought at Fletcher Jones Mercedes. His product knowledge and ability to explain / demonstrate the vehicle's features were ex Uttam Oli is the reason I bought at Fletcher Jones Mercedes. His product knowledge and ability to explain / demonstrate the vehicle's features were excellent. He is personable, friendly and has a good sense of humor. As a result, it was very easy to work with him. If you're like me and detest high pressure sales tactics, you'll be very happy to deal with Uttam Oli. You'll get all of the service & information you could possibly want and none of the aggravation. I recommend him to anyone shopping at Fletcher Jones Mercedes. Ricardo Ramirez did an excellent job in delivering my vehicle. His explanations/demonstrations of the car's many features were clear and easy to follow. His product knowledge was exceptional. His pleasant, friendly style was much appreciated. If you can choose your delivery specialist, Ricardo is the one I'd recommend. More

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