Ric Funston
Ric Funston at Bill Kay Nissan
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Ric Funston

Service Manager

Bill Kay Nissan

1601 Ogden Ave
Downers Grove, IL 60515

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4.8
869 Reviews

Dealership Experience

5 yrs, 4 mos

4.8

869 Reviews

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869 Reviews of Ric Funston

November 25, 2024

Dealership Rating
Employee Rating

Why make appointments if you aren't going to honor the times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours More

by eric.goyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2024

Bill Kay Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change. We understand how valuable your time is, and this is certainly not the experience we aim to provide. We are actively working to improve our scheduling and efficiency to ensure that appointments are honored on time. I would like for you to please reach out to me when you have a chance.

September 27, 2024

Dealership Rating
Employee Rating

Lisa and Tim are the dynamic duo! They worked hard to get me a fair price for both the purchase and the trade in. There was a service item that Rick in service, Lisa and Tim were able More

by Alan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Anzalone, Lisa Pugh

Oct 04, 2024

Bill Kay Nissan responded

Thank you so much for your wonderful review, Alan! We're thrilled to hear about your positive experience with Lisa, Tim, and Rick. It’s fantastic to know that their teamwork made a difference for you and that you love your new car! We truly appreciate your kind words and look forward to welcoming you back in the future!

May 26, 2024

Dealership Rating
Employee Rating

Steve was awesome! He provided wonderful service and great experience! I would highly recommend the dealership More

by hoosary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Berman

Sep 14, 2024

Bill Kay Nissan responded

Thank you for the great review! We’re thrilled to hear that Steve provided you with excellent service and a great experience. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

April 09, 2024

Dealership Rating
Employee Rating

this dealership takes their time to explain all the options and what you want- they are friendly and professional. More

by SJH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Berman , Randall/ Finance

Sep 20, 2024

Bill Kay Nissan responded

Hi Sjh, thank you for taking the time to leave a review for us at Bill Kay's Downers Grove Nissan. We're happy we could meet your expectations! Thank you again for the great review!

April 06, 2024

Dealership Rating
Employee Rating

I have nothing but Great things to say! !I The staff was friendly and accommodating to my personal needs. I would recommend this dealership to all my friends and family. Stevie B is an awes More

by Michelehoneywood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Berman , Donald Jorman

Sep 20, 2024

Bill Kay Nissan responded

Michelehoneywood, we are so pleased you enjoyed your visit to Bill Kay's Downers Grove Nissan! Thanks again for the recommendation, and have an amazing day!

November 02, 2023

Dealership Rating
Employee Rating

RIC from the NISSAN Service Department always has excellent professional knowledge , experience and works well with customers. Thanks More

by Krystyna
Recommend Dealer
Yes
Nov 02, 2023

Bill Kay Nissan responded

Krystyna, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 31, 2023

Dealership Rating
Employee Rating

Great experience and fast service. The guys treat you well when you arrive to the service area. More

by CathyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Beckstrom

Oct 31, 2023

Bill Kay Nissan responded

Hi Cathyr, we are very happy to have provided you with such a positive experience!

October 21, 2023

Dealership Rating
Employee Rating

Went in for service on my car today. Was greeted by the staff when I walked into service. Was greeted by a mechanic who came in the waiting room and said good morning to all of us. But t More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Bill Kay Nissan responded

Nancy thank you for your fantastic star rating. And mentioning our friendly staff, Tim. A is our GSM not sure who was standing in waiting area. Please if you could call me Donnie Jorman Owner Loyalty Manager at 630 969-3200 ext. 1221 I would like to here more about your visit.

October 16, 2023

Dealership Rating
Employee Rating

Accommodating, professional, worked with my schedule to fir me. Nice waiting room. Went over repairs needed More

by BRANDTB44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Bill Kay Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

October 11, 2023

Dealership Rating
Employee Rating

They seem nice. They fixed my muffler when it disappeared. They cleaned my air filter too. More

by DoIhave2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Beckstrom, Kelly Poppleton, Robert Tyminski

Oct 13, 2023

Bill Kay Nissan responded

Hi Doihave2! We're so happy we were able to help you out!

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