Rhonda Cope

Tldr; A&T makes promises that they don't uphold and communication via text, call, and email is a nightmare. I recently purchase a vehicle from A&T Subaru. Contingent to the purchase I was promised a communication via text, call, and email is a nightmare. I recently purchase a vehicle from A&T Subaru. Contingent to the purchase I was promised a repair to a preexisting oil leak and had an appointment for service on Tuesday 2/18. My experience did not match the 'Service Timeline' card given to us at the service desk. There was no communication and no responses to text messages, phone calls, or voicemails regarding the timeline or the repair being completed for over 24 hours after the drop off. My partner and I were promised a repair to an oil leak of an unknown origin before we purchased our vehicle at A&T Subaru and this repair was a condition to the sale. Our vehicle was dropped off at 9:30 am on a Tuesday and we had to reach out 6 times over the course of two days before being given an estimated timeline for the repair. These attempts for contact included a phone call and message to a service manager, Mike, which was never returned. The first response I received was from the service consultant, Rhonda, 24 hours later and after 3 messages that I had initiated. I had to ask again for a timeline and the details on what work was being done, since we did not know and were not told the origin of the leak. The extreme lack of communication made for difficulty in the middle of a work week and planning for pick up since we live an hour from the shop, which was known to all parties. I'm really disappointed because we were very patient and had tried many times to remedy the situation with no responses. My partner and I were additionally promised a detailing to our vehicle from the salesman, Troy because the car smelled like dog and had hair covering the floor. This promise was not fulfilled. I now have to wonder if the oil repair work was done accurately or carefully, which is not a good feeling since my partner and I had just purchased the vehicle from this dealer. I cannot recommend A&T based on my experiences for purchase or repairs unless there is an apology and reparations for the mistakes. I have reached out to the A&T service manager, Jessica. The response was "I apologize for the experience you had after your purchase. I was doing a little digging and it appears that there was some miscommunication between departments." It was then offered that A&T would make good on the promise of detailing my vehicle. Months after the purchase, an hour drive, and a day off of work makes this offer not worth the effort. I suggested an alternative for 1 oil change voucher in the future which unsurprisingly has had no response. Absolutely does not live up to their mission statement of being "hands-on, customer-first, and full-service to meet each of your needs-whether you're shopping for a new Subaru car or scheduling Subaru service around Sellersville, PA." Spend your hard earned money elsewhere as this dealer is not trustworthy. More

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Thank you for a job well done! We’ll return for service in the near future! We’ll return for service in the near future! More

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I have depended on A & T repair services for a few years and they consistently do not disappoint with minor and major repairs on all of my Subarus over time. The staff is friendly and knowledgeable and a sm and they consistently do not disappoint with minor and major repairs on all of my Subarus over time. The staff is friendly and knowledgeable and a small but comfortable waiting area is available. Major repairs requiring a loaner car are available. I recommend A & T for service. More

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A clean well organized system they have,very friendly and knowledgeable staff a five star dealership hands down. Won’t go to any other place knowledgeable staff a five star dealership hands down. Won’t go to any other place More

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As always the service went very smoothly and fast the whole team work very hard to make my visit the best ever time long may it continue. whole team work very hard to make my visit the best ever time long may it continue. More

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service Wow twenty five words ? I bought my Subaru at A&T because I have always loved the service there. I had owned a previous Subaru and I do a lot of work Wow twenty five words ? I bought my Subaru at A&T because I have always loved the service there. I had owned a previous Subaru and I do a lot of work on cars myself but when I had any difficulties A&T service was there with excellent personal help. The service advisers to the techs have been a great .. More

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Excellent Always a pleasant, positive experience. The staff is always friendly and helpful. I recommend A & T to everyone I meet looking for a car whether new Always a pleasant, positive experience. The staff is always friendly and helpful. I recommend A & T to everyone I meet looking for a car whether new or used. More

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They are the best! I have been dealing with A&T since 1984. Rhonda makes me feel like I am the only customer she is dealing with. She gets me in and out handiwork is always done perfectly. Rhonda makes me feel like I am the only customer she is dealing with. She gets me in and out handiwork is always done perfectly. More

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This was an emergency repair. I have been an A&T customer since 1996 and have purchased 4 Subaru's from them and had them serviced only at the dealer. I have always received great I have been an A&T customer since 1996 and have purchased 4 Subaru's from them and had them serviced only at the dealer. I have always received great service and our cars are in tip top shape. More

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A&T Service Team = Great service experience I have always had a great service experience with the A&T Subaru team. John and Rhonda have always been knowledgeable and extremely helpful every tim I have always had a great service experience with the A&T Subaru team. John and Rhonda have always been knowledgeable and extremely helpful every time I stop in (even for the smallest of matters). I really do appreciate their commitment to customer service. More

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