Rhoel Gray
Rhoel Gray at Germain BMW of Naples

Rhoel Gray

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
208 Reviews

Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.

5.0

208 Reviews

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208 Reviews of Rhoel Gray

June 07, 2025

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We recently purchased our 4th BMW from this dealership and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years More

by Chrissywinzenried@yahoo.com
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Recommend Dealer
Yes
Jun 09, 2025

Germain BMW of Naples responded

Chrissy, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Rhoel consistently provides you with quality and efficient service. He will be honored to learn of your kind words and trust in his efforts to ensure your overall satisfaction. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

May 30, 2025

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Rhoel was great, prompt, attentive, kept me informed. Completed on time and freshly washed when delivered back to me. More

by Dan
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Recommend Dealer
Yes
May 30, 2025

Germain BMW of Naples responded

Thanks Dan! We're happy to hear that you had a great experience with Rhoel, and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

May 23, 2025

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bought a new BMW here and have been taking it back for service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately availab More

by ddvernon239
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Recommend Dealer
Yes
May 23, 2025

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

May 20, 2025

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This is the best BMW dealership in Southwest Florida. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. More

by Clayton
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Recommend Dealer
Yes
May 21, 2025

Germain BMW of Naples responded

Thank you for your awesome feedback on our dealership team, Clayton. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled to be your ideal dealership. Thanks for always choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

May 10, 2025

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Roberto Lopez has sold me 2 new cars. Great salesman, no pressure and very knowledgeable about the cars in general. Very friendly and treats both my wife and myself as equals, very respe More

by joecarbuyer
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Recommend Dealer
Yes

Other Employees Tagged: Roberto Lopez

May 12, 2025

Germain BMW of Naples responded

Thank you for your 5-star review and for being such a great repeat customer. I know Roberto and all our staff, will continue to work to make your experiences with us good ones. Thank you for choosing Germain. We appreciate your business. Best Regards, Flavio Galasso General Manager

May 01, 2025

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Rhoel Gray has been my service counselor for the past 10 years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representati More

by kevinf
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Recommend Dealer
Yes
May 02, 2025

Germain BMW of Naples responded

We're so happy Rhoel is someone you can trust with your automotive needs whenever you're in need of service. Thank you for your feedback. We wish you many pleasant travels, from everyone here at BMW of Naples. Best Regards, Flavio Galasso General Manager

April 28, 2025

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Rhoel was great in service! I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommen More

by tim2moody
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Recommend Dealer
Yes
Apr 29, 2025

Germain BMW of Naples responded

Thank you for taking the time to leave Rhoel this wonderful review! He will be honored to hear of your very kind words and to know how greatly you valued his service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels- on behalf of Rhoel and the entire team! Best Regards, Flavio Galasso General Manager

April 24, 2025

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My Service Advisor Rhoel Gray did an excellent job of providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a wh More

by joecarbuyer
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Recommend Dealer
Yes

Other Employees Tagged: Roberto Lopez

Apr 25, 2025

Germain BMW of Naples responded

Thanks so much! We're delighted the value of Rhoel's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Best Regards, Flavio Galasso General Manager

April 18, 2025

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Rhoel Gray is attentive, knowledgeable and reliable. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. More

by Lloyd
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Recommend Dealer
Yes
Apr 18, 2025

Germain BMW of Naples responded

Your business and positive feedback are greatly appreciated. We know Rhoel enjoyed assisting you with your automotive needs and is always available to support you throughout your ownership experience. Best Regards, Flavio Galasso General Manager

April 17, 2025

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This dealership goes out of its way to satisfy its customer be it the service department or the sales department. Klevis Tosha has sold us two cars. He is definitely an asset to the BMW company. Alway More

by iamchrista
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Recommend Dealer
Yes

Other Employees Tagged: Klevis Toska

Apr 18, 2025

Germain BMW of Naples responded

We're happy you had a fantastic time with us and continue to receive the best in customer care from our sales and service teams! Thanks for your trust, we're thankful for amazing customers like you. We look forward to seeing you again soon! Best Regards, Flavio Galasso General Manager

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