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Rhoel Gray
208 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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208 Reviews of Rhoel Gray
June 07, 2025
We recently purchased our 4th BMW from this dealership and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years now. He is the epitome of class and his dedication to his customers is second to none. Rhoel not only represents the Service center, he represents THE BMW GROUP and company with Perfection. We feel as though we are family, as he takes such excellent care of our vehicles and is an absolute delight for us to work with. We actually look forward to having our BMW's serviced simply because Rhoel handles everything with ease and makes the process an absolute pleasure. More
by Chrissywinzenried@yahoo.com
May 23, 2025
bought a new BMW here and have been taking it back for service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately availab service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately available. Advisor Rhoel Gray has been very good, professional and friendly without the relentless upselling to which one is sometimes subjected. Prices seem in line with the industry. More
by ddvernon239
May 10, 2025
Roberto Lopez has sold me 2 new cars. Great salesman, no pressure and very knowledgeable about the cars in general. Very friendly and treats both my wife and myself as equals, very respe Great salesman, no pressure and very knowledgeable about the cars in general. Very friendly and treats both my wife and myself as equals, very respectful of both parties. Appreciate that. More
by joecarbuyer
Other Employees Tagged: Roberto Lopez
May 01, 2025
Rhoel Gray has been my service counselor for the past 10 years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representati years. First for my 2015 BMW 320I and my 2008 BMW 128I. I have found Rhoel to be very knowledgeable and helpful to his customers. Great representative of the dealership... More
by kevinf
April 28, 2025
Rhoel was great in service! I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommen I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommend Steve Germain’s BMW of Naples! And the renovation looks to be coming along nicely! Enjoy the service. Tim Moody More
by tim2moody
April 24, 2025
My Service Advisor Rhoel Gray did an excellent job of providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a wh providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a while and went on to find a loaner car for me. That was much appreciated. I especially liked the way he keep me in good contact with the repairs. I had owned many Mercedes and Porsche over the years, this service dept not only checked everything, fluids etc and car and gave me a detailed report. What really struck me was that the tech gave me a detailed video of my car and the issue. That was a first loved it. More
by joecarbuyer
Other Employees Tagged: Roberto Lopez
April 18, 2025
Rhoel Gray is attentive, knowledgeable and reliable. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. I have been very satisfied with the thorough service he has provided throughout the years at your dealership. More
by Lloyd
April 17, 2025
This dealership goes out of its way to satisfy its customer be it the service department or the sales department. Klevis Tosha has sold us two cars. He is definitely an asset to the BMW company. Alway customer be it the service department or the sales department. Klevis Tosha has sold us two cars. He is definitely an asset to the BMW company. Always available and responsive. More
by iamchrista
Other Employees Tagged: Klevis Toska
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