Reza Asnashari

I hve a Honda dealer close to me however the driver to Honda Cerritos is so much worth it always willing to help n they dnt just sell u any car they help u get the car u actually want will most definitel Honda Cerritos is so much worth it always willing to help n they dnt just sell u any car they help u get the car u actually want will most definitely recommend 100% more amazingly i do recommend r sales guy Reza 🙌🏼goes out of his way to give u amazing customer service More

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Our experience with Honda Dealership in Cerritos Ca was - The sales portion of our experience with our Salesperson Reza Ashashari was amazing. He went above and beyond to make us feel comfortable and confide The sales portion of our experience with our Salesperson Reza Ashashari was amazing. He went above and beyond to make us feel comfortable and confident about the whole sales process. I bought my brand new car on a Wednesday. On the other hand , we are extremely disappointed with the Dealership, especially the service department. Within a couple of days (Sunday) my car started making a rattling noise. I called the dealer and I was transferred to the sales person who happened to be Reza. I explained the noise and I even video taped the sound and let him hear it, he was very concerned since it’s a new car. I was told to bring the car in on Monday it should be something easy to fix and I didn’t need an appointment since the car was bought less than 4 days ago. It should be an easy and quick fix. No appointment needed. It was anything but. My husband took the car in for me and I drove his car to work. My husband happened to be off that Monday. When the car was taken Monday morning the first thing that my husband was told was -if you don’t have an appointment we will not be able to see your car you need an appointment Mondays are our busiest days. You can leave it but it will not be seen till the end of the day. Opposite of what we were told. Then, Honda in Cerritos has no shuttle services or loaner cars, so basically you are stranded there. My husband called me to inform me of the situation and that he would have to Uber back home. I called and spoke to a manager, I’m not going to lie I was getting upset because that is not what we were told. Long story short, an employee drove my husband home and my husband was told that we will get a call later that day in regards to the car. Well that was a flat lie, no one ever called him or me. I had to call 4 times and never could get an answer/update of the car. I was told that Jonathan Romero Service Manager will be contacting me. Never happened. I understand that Mondays are busy but there’s a way to communicate with your customers and have empathy towards the situation. I didn’t pay Pennies for this 2025 Honda CRV, you want us to buy your cars but when there’s an issue there’s no hurry to communicate with us that’s xxxxxxxx. Needless to say the car ended up staying in the service center over night my husband ended up without a car, because I had to borrow his car to go to work. He took the day off because we were told the car would be ready, however he would have to get a ride to the dealer. Again, so disappointing, no shuttles. I finally heard from Jonathan Tuesday morning a little after 8:30 am, but I’m at work so the car will have to stay there til I get home. Not only did I get 3 more calls from Jonathan but I also got text messages from him. Oh so now you remember us. Jonathan informed me that the source of the noise was a defected hubcap that a rock got inside of. They replaced the hubcap and that was the fix of the issue. So basically my car was not seen at all Monday and it took less than an hour to fix the problem. Again very disappointed at this Dealership in Cerritos. More

by Claudia Verified Customer Verified Customer

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I was told it would take 90 minutes. .. I received my vehicle much much later. Also, alignment was not checked .. I received my vehicle much much later. Also, alignment was not checked More

by faroooq.malik Verified Customer Verified Customer

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Terrible communication. I had to email management after no one would take my call. I showed up in person asking for the manager and he left out the back door. They blamed me I had to email management after no one would take my call. I showed up in person asking for the manager and he left out the back door. They blamed me for the lack of communication. I should have learned from the time before when they didn't put the car back together correctly. Parts were hanging and missing a ridiculous amount of fasteners. I will never return to this location, and I may never purchase another Honda. More

by Lapjr89 Verified Customer Verified Customer

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Everyone I worked with from sales to finance was amazing. I was out in 2hrs which feels unheard of at a dealership. They were very understanding and accommodating of my situation. It was such an easy process I was out in 2hrs which feels unheard of at a dealership. They were very understanding and accommodating of my situation. It was such an easy process. More

by arifazande Verified Customer Verified Customer

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I wish Reza had brought out my new car for me. He didn't. Someone else did. I wanted to ask questions. He didn't. Someone else did. I wanted to ask questions. More

by farooq.malik Verified Customer Verified Customer

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I had the most pleasant experience buying this car. Everyone from the sale person, to the finance person were helpful & amazing. I would anytime go back there Everyone from the sale person, to the finance person were helpful & amazing. I would anytime go back there More

by simonastacks Verified Customer Verified Customer

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Salesman Mazen Abdeh & Consultant Reza A. were so pleasant, helpful & patient in my car buying experience. Great energy & good vibes were so pleasant, helpful & patient in my car buying experience. Great energy & good vibes More

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Service was excellent ! This would be my 5th car purchase with norm reeves Honda of Cerritos!! This would be my 5th car purchase with norm reeves Honda of Cerritos!! More

by rachelledaniel84 Verified Customer Verified Customer

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It was Good and fast service and I like it best service Good attention and Good attention and More

by mdecr3871 Verified Customer Verified Customer

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