Reuben Jones

They sold us a car without telling us they did not have the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling us the car, they did not give us any selling paperwork. We went times to get it. They said the system was down and no word on the title yet. They finally said the car had been properly inspected and no issues were found. Well, we found several. Headlight cover severely scratched, paint chipped and a huge chunk of paint off of the hood, door handle on passenger side would not lock wby pushing the button on the handle. We were promised that these would be corrected.The 1st time we took it in, they kept it 10 days without giving us a loaner car and I had to call and find out they just hadn't gotten to it yet.No word on when it would be ready. When we did pick up the car and it appeared that it had been driven over 100 miles. Since I didn't take a picture of the odometer, I said nothing. The next time one of the 2 paint jobs were done. They advised that because a pinstripe was involved in the other, the awful toichuo would have to do. The 2nd time they had it for service it had 123 miles to empty. When we picked up the car 7 days later, it indicated less than 30, get gas on the panel. They will not fix the other items promised. They texted to say the handle had come in and to schedule an appointment. I called that day. Set an appointment for the next Wednesday and asked how long they'd have it so we could make car arrangements. I was told they'd get back to me that afternoon. The day before the scheduled appointment, I texted that we were canceling because we had not received a call about the time for the repair. They then said it would only take a few hours, but I had already made an appointment with another places to get it fixed and will.not be using or recommending anybody to use Courage Kia. More

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If you don't half million dollars setting in the bank, you aren't going to get a car. you aren't going to get a car. More

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This place is racist. Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL More

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They screwed me I traded a vehicle in decemeber 2020 and they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I' they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I'd suggest finding another dealership before dealing with them More

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Love my KIA Soul I couldn't be happier with my new KIA Soul. Low pressure, and they listened to what I needed. Reuben is great to work with and for me the payment I ne I couldn't be happier with my new KIA Soul. Low pressure, and they listened to what I needed. Reuben is great to work with and for me the payment I needed. Thank you KIA of Gastonia. More

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Bad experience No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. More

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Great dealership!! We bought our 2nd car recently. This is the best dealership we have ever dealt with. They have great deals and awesome people to work with. They reall We bought our 2nd car recently. This is the best dealership we have ever dealt with. They have great deals and awesome people to work with. They really make buying a car a great experience. Reuben and manager Ken were awesome!! More

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Second Purchase in Less than Two Months We have bought two Kia's in less than two months. We have never owned a Kia and our Daughter wanted a Kia Forta. We went on a Sunday afternoon and m We have bought two Kia's in less than two months. We have never owned a Kia and our Daughter wanted a Kia Forta. We went on a Sunday afternoon and met Reuben Jones. I have to say he is the definition of Customer Service. He truly knows what the meaning of this word is. My daughter is only 19 but, he treated her with respect and showed every bit of appreciation as he would if she was 39 with a credit score of 800. Due to this reason when it was time to trade in my Ford which was soon than we expected we went back to Kia to see Rueben and bought a Kia Optima. Again, getting the same great service from Rueben and Steve the finance manager. I will send everyone I know to Kia to purchase just for this reason because you have made buying a car a joy and not a hassle. Thank you. Nancy and Kelly Welch More

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NEW CAR EXPERIENCE Reuben is such a gentleman, so knowledgeable and helpful. He made the new car buying experience pleasant and enjoyable. I truly did not expect to tra Reuben is such a gentleman, so knowledgeable and helpful. He made the new car buying experience pleasant and enjoyable. I truly did not expect to trade cars on Saturday when my daughter and I went looking. Since no vans were available, Steve found just what I wanted and arranged to have it brought to the dealership. Completed paperwork and took possession of my Sedona Van 3 days later and am so pleased with my purchase. All sales associates and the Business Manager, Toren, were so courteous and friendly. Would recommend Kia of Gastonia to my friends for a most pleasant car buying experience. More

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