Renel Plymouth

Worked with Jay Gonzalez to purchase my 2022 Ford Mustang GT and things started off really well. I already knew what I wanted and the car had all the options I wanted. The car was mostly perfect and we both GT and things started off really well. I already knew what I wanted and the car had all the options I wanted. The car was mostly perfect and we both agreed that a couple of things needed to be fixed prior to me picking up the car. My shifter plastic was replaced brand new from ford which was perfect but the car had white vinyl stripes going on the side of the doors which were coming off at the edges and around the pony logo. It was in our agreement that it would be fixed via glue…. Hard, non automotive appropriate glue was used to fix some of the vinyl which made it worse because it left a giant clump of hard glue which will most likely ruin the paint if it were to come off. They were also all the other corners of the vinyl that were lifting and were not at all attempted to be fixed. The car is a used car with 6,000 miles priced at nearly 40k….When I went to pick up the car and saw the vinyl was not fixed Jays response was “I told you I was going to glue it back on” which clearly wasn’t appropriate nor did it fix the issues. I asked if there is any other way to fix the vinyl since it was part of our agreement and he said “it’s a used car, you got a really good deal and the dealership won’t take a hit for fixing a used car”. At this point it was very frustrating and he was not at all willing to help. Sadly this was after the paperwork was signed and I had waited 2 weeks for a new title and registration. The rest of the staff was wonderful and helpful up until that point. I do not recommend going for anything that needs them to actively improve something on the car. More

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Herb Chambers made the entire process from start to finish so easy. They brought the car of my choice to my home for the test drive and when all decisions were made, they delivered the car to me with i finish so easy. They brought the car of my choice to my home for the test drive and when all decisions were made, they delivered the car to me with inspection and registration completed. Extremely happy with the whole experience. More

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Great interaction from start to Finish. Freddy is great, and so is Renel. Amazing team! Truly felt like they went out of their way to help me. I love my new vehicle! Best experience. Freddy is great, and so is Renel. Amazing team! Truly felt like they went out of their way to help me. I love my new vehicle! Best experience. More

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The only positive interactions I’ve had were with Luke, who treated me with respect and professionalism, and with the bald manager in the glass office (unfortunately I don’t know his name), who also knew h who treated me with respect and professionalism, and with the bald manager in the glass office (unfortunately I don’t know his name), who also knew how to speak to customers appropriately. Luke will always be the to go to person. He’s nice, respectful, great customer service . Friendly. Thank you Luke for your kind service. But, My most recent experience with Anthony was the worst. He was dismissive, disrespectful, and spoke to me in a manner that I found both rude and racially offensive. That kind of treatment is unacceptable, and it has left me feeling that I’ve learned my lesson about trusting this location. More

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My experience with Miguel Silva & his team was fantastic. It was a first class experience from start to finish. It was a first class experience from start to finish. More

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I never shop anywhere for new cars or trucks other than the Herb Chambers organizations. The Herb Chambers Ford in Westborough MA is well managed, great Staff in both Sales and Service. No xx - just honest the Herb Chambers organizations. The Herb Chambers Ford in Westborough MA is well managed, great Staff in both Sales and Service. No xx - just honesty and great support. More

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The salesman Paul Scannell was the best I have ever worked with. No pressure, answered every question. The finance, paperwork people were great as well. I WILL recommend Paul Scannell to family and fri worked with. No pressure, answered every question. The finance, paperwork people were great as well. I WILL recommend Paul Scannell to family and friends. I have another car survived at Herb Chambers Lincoln in Norwood, MA. Great people and experience there as well More

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Always great people that are willing to assist you in picking the right vehicle at the right price. picking the right vehicle at the right price. More

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Had a great not pressure experience Paul our sales man was awesome! Very knowledgeable! Definitely looking forward to working with him in the future! was awesome! Very knowledgeable! Definitely looking forward to working with him in the future! More

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Paul Scannell was very professional and helpful throughout the whole process. He was very knowledgeable and efficient. Making it as painless as possible. Well done Paul. Thanks Ken R. throughout the whole process. He was very knowledgeable and efficient. Making it as painless as possible. Well done Paul. Thanks Ken R. More

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