Renee Malcolm

From my first internet inquiry to leaving in my new vehicle everything was 5* with this dealership. My Sales Associate Julian Chin was so kind and helpful and made the whole process easy, efficient and vehicle everything was 5* with this dealership. My Sales Associate Julian Chin was so kind and helpful and made the whole process easy, efficient and enjoyable and my new car is absolutely gorgeous. The orientation with Renee was super informative and helpful too. I highly recommend this dealership. More

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I recently worked with Julian Chin and was thoroughly impressed with his exceptional service. His overall knowledge of the vehicle, patience, and attentive listening made the car-buying process smooth a impressed with his exceptional service. His overall knowledge of the vehicle, patience, and attentive listening made the car-buying process smooth and enjoyable. He took the time to understand my needs and provided clear and comprehensive answers to all my questions, ensuring I found the perfect match for my lifestyle and budget. Post-sale, his commitment to customer satisfaction and support has been outstanding. If you're in the market for a new car, I highly recommend Julian for a stellar experience. More

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Renee, as a Mercedes-Benz ambassador, provided an exceptional experience in helping me navigate the complex components of operating my car. Her ability to simplify and explain the various features wi exceptional experience in helping me navigate the complex components of operating my car. Her ability to simplify and explain the various features with clarity and patience made the process feel seamless, especially for someone like me who can find these modern elements daunting. Her genuine and approachable demeanor is complemented by her unwavering availability whenever I encounter a roadblock, She ensured that assistance is always just a call away. This level of service provided a personal and caring touch to the Mercedes experience, More

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Howard is the best Sales person to have on your side. He’s friendly, thorough and just overall an amazing person. He’s made the whole process of buying a car very easy. He’s friendly, thorough and just overall an amazing person. He’s made the whole process of buying a car very easy. More

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Awesome buying experience! I can’t say enough good things about my sales person, Julian Chin. Right from the start, Julian was fantastic! He was kind and friendly, very know I can’t say enough good things about my sales person, Julian Chin. Right from the start, Julian was fantastic! He was kind and friendly, very knowledgeable about the products, patient with me and my many questions, and overall exemplified what exceptional customer service should look like. Most importantly, his professionalism and communication were top notch. Julian was also great in keeping me informed on when I could pick up my car. Julian was the contributing factor in me choosing Mercedes-Benz of Silver Spring and not another local MB dealership. It was a real pleasure working with him and I would highly recommend him. Overall, the sales team at Mercedes-Benz of Silver Spring were awesome and made my overall experience absolutely fantastic. Working with May Shyne, Finance Manager, was great! She made the process incredibly smooth and took the time to explain everything in detail with no pressure. Once we were done, I was very impressed with Renee Malcolm, EQ Ambassador, in going over the car. She was very knowledgeable in the mechanics of the vehicle and attentive in answering my questions. I was appreciative of her patience when I asked her to go over an explanation once again—LOL! She was wonderful. In general, the staff was very helpful, easy to work with and made my entire experience enjoyable. More

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All of the personnel that I came into contact with were courteous, helpful, and knowledgeable of vehicle operation, sales, and service. courteous, helpful, and knowledgeable of vehicle operation, sales, and service. More

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I was impressed with the initial greeting when you walked in and when I met Mr Moore he was very convincing that Mercedes Benz are the best vehicles in and when I met Mr Moore he was very convincing that Mercedes Benz are the best vehicles More

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Julian Chin was my sales representative and made the process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mer process of buying my new car go very swiftly. He is very professional and a warm human being at the same time. He is very knowledgeable about the Mercedes Benz product and makes acquiring one a pleasure. I will come back to him for my next car purchase. It was also a pleasure to work with Finance Director Dorit, and the Concierge Rene. More

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Great experience working with Karifa. I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through I had an unexpected need to purchase a vehicle and Karifa made the process completely stress free. With limited time, he was able to help me through the process efficiently. Great customer service from the entire team. More

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I bought my 2024 Mercedes Benz GLC300 from Edward Moore is absolute excellent sale representative for Mercedes Benz of Silver Spring is absolute excellent sale representative for Mercedes Benz of Silver Spring More

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