Rene Polanco
Rene Polanco at Southern Hyundai Chesapeake

Rene Polanco

Service Manager

Southern Hyundai Chesapeake

3416 Western Branch Blvd
Chesapeake, VA 23321

4.6
82 Reviews
4.6

82 Reviews

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82 Reviews of Rene Polanco

June 06, 2025

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Employee Rating

Specialists were professional, friendly and helpful. Jury still out on if the one issue is fixed. More

by ampm
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Recommend Dealer
Yes

Other Employees Tagged: Floyd Pilley

June 05, 2025

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Always a great experience with professional and friendly technicians who answer any questions that I may ask. More

by COLFELS
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Recommend Dealer
Yes

June 03, 2025

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Was please with the serviced received. Was greeted at my car and given all details of the work to be completed. More

by pwilson4421
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Recommend Dealer
Yes

June 03, 2025

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Service was really slow that day. Multiple people stayed there for hours waiting on their vehicles. Technicians were heard blaming other workers and complaining. More

by SARAH.BOLLINGER
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Recommend Dealer
Yes

May 29, 2025

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Since Southern Hyundai brought in this new group of sales people and representatives, my experience has changed from 0 to 100. I am glad to come to have my car service at Southern Hyundai. More

by arrjj2323
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Recommend Dealer
Yes

May 18, 2025

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They earn the 5-stars rating in listening, being patient and providing me with superb service. You need them. More

by Reubenrby
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Recommend Dealer
Yes

May 17, 2025

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The staff was knowledgeable and helpful Joseph and Rene did a good job in acknowledging what had to be done just the waiting time was somewhat long. More

by Jbha0817
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Recommend Dealer
Yes

May 16, 2025

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Try to upsell me on service items that are NOT in the maintenance manual. My car is 18 months old. No thank you. More

by fred
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Recommend Dealer
No
May 16, 2025

Southern Hyundai Chesapeake responded

Fred. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2025

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Employee Rating

The Service Department did everything that I asked them to do !It didn't take them long to complete my service for my vehicle! More

by HSTTIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 12, 2025

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Employee Rating

I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. More

by Earl19_nsu
Recommend Dealer
Yes

Other Employees Tagged: Rene Polanco

May 16, 2025

Southern Hyundai Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 12, 2025

Earl19_nsu responded

Earl19_nsu I've been coming to this dealership when it was Hall Hyundai(2006) I brought my first car, 2006 AZERA LIMITED. Since then I have purchased four more vehicles. My mother-in-law purchased her Azera 2008. My aunt purchased her 2014 Azera. I've also sent at least 10-15 other people to the dealership to purchase vehicles. You see I should be in your Hall of Fame at this dealership. Everyone knows me. Have a blessed day. CPT(r) E Webster US Army Retired SF

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