Rene Orellana

In Oct. 2024, I bought a car from Audi Ontario, where Ms. Wang was the finance manager who handled the sale documents. I had the most uncomfortable experienc 2024, I bought a car from Audi Ontario, where Ms. Wang was the finance manager who handled the sale documents. I had the most uncomfortable experience with Ms. Wang, hence the 1 star. I can speak to customer service with this being my 3rd Audi. On the other hand, I believe that even if this would've been the first car, no one should go through this process in this manner. Ms. Wang rushed the entire signature process, and when asked to clarify items on the contract, she repeatedly responded that I would be getting a copy AFTER I signed. I also couldn't understand some portions of what she was saying, so I asked her to repeat it, yet her reply was that I would be getting a copy of what I was signing. But wait- the interesting part was that Ms. Wang noticeably slowed down in her speech when trying to upsell the extended warranty options, and attempted to engage with the guilt trip; one example of many included that replacing brake pads would cost around 10K. I attempted to take notes on a flyer she showed of the costs, but when I was going to write on it, she quickly took the flyer away. I agreed to buy the Audi Care package ($1799.) in cash and for some reason my credit card (that I had used 2 hours before) would not work per Ms. Wang. I also attempted my Apple Pay (which had just processed a 5k down payment), but per Ms. Wang, it did not work either. As I mentioned aloud that it was strange that those forms of payment didn't work, and that I would be calling my bank, she concurrently she asked my boyfriend and I to step outside her office to the waiting area, "because there's another couple outside who has been waiting for help," mind you, this other couple (who were of lighter ethnicity than my boyfriend and I, let's just say) had not been there when we arrived, and we had been in her office probably no more than 30-45 minutes max. Her instructions were for us to wait and we would resolve the issue AFTER she helped this other couple. No one else was waiting. She haltingly handed a copy of what I had signed and whisked us away. The items were not stapled and halfway in an enveloped. My boyfriend and the sales staff who had assisted with the sale called the sales manager, Brett McKinley - but the damage had been done. I did call my credit card company while I waited, and guess what? They had NO RECORD of any denied transaction and in fact, when Mr. McKinley arrived, the credit card company, Citibank, stayed on the line to ensure the transaction was handled without issues. Mr. McKinley handled the transaction and apologized. You know when you've been mistreated, but it's hard to articulate it - until you've had time to process it? That's what happened in my interaction with Ms. Wang. Had I not signed the sales contract, I would've walked away, and looking back, I should have. So BE MINDFUL. This is a sales industry - so why be surprised (right?), on the other hand, there are other Audi Dealerships to consider for your business. I don't think I'll be buying from Audi Ontario again- not just because of Ms. Wang...but she was certainly the last straw. More

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The dealership and the salesman (Rene Orellana) listened to my needs and he delivered on the promise. Rene was very professional and respectful. Will be back for another wonderful deal to my needs and he delivered on the promise. Rene was very professional and respectful. Will be back for another wonderful deal More

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Knowledgeable, good communication, easy to work with. Rene was very personable and took time to make sure I got what I was looking for Rene was very personable and took time to make sure I got what I was looking for More

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Jose Gastelum, Renee, and Brent were tremendously helpful, patient, and considerate, as I had small children with me during purchase. They treated us with care and respect throughout the process and helpful, patient, and considerate, as I had small children with me during purchase. They treated us with care and respect throughout the process and Jose even assisted with transferring car seats. From the moment my children and I stepped on the lot, Jose made sure we were taken care of and comfortable. Thank you so much!! More

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Jose was awesome and made purchasing my car so easy . Very informative and postive experience . Very informative and postive experience . More

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Farzy provided an exceptional experience! His professionalism and welcoming demeanor made the car-buying process quick and easy. Despite weeks of searching, Farzy's approach instilled the com His professionalism and welcoming demeanor made the car-buying process quick and easy. Despite weeks of searching, Farzy's approach instilled the comfort and confidence I needed to finally make a purchase. Highly recommend Purchasing with Farzy at Audi Ontario!! More

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The whole team at Audi Ontario (Victoria A. , Raymundo L., Rene O., Marcos R., Rocky M.) worked with us to get the vehicle we wanted. They answered all of our questions, assisted us throughout t , Raymundo L., Rene O., Marcos R., Rocky M.) worked with us to get the vehicle we wanted. They answered all of our questions, assisted us throughout the entire process, and were able to deliver the vehicle to accommodate our busy schedules. Thanks, Audi Ontario! More

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Excellent. Very good customer service. Our salesman Adrian, was very thorough, courteous and professional. I would definitely refer this dealership to and frien Very good customer service. Our salesman Adrian, was very thorough, courteous and professional. I would definitely refer this dealership to and friends or family. Great experience from start to finish. More

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Overall this is a good dealership, however, I feel as if there are some employees that put in a little more effort into helping the customer. A great example of this would be Ramon Flores. He was able to he there are some employees that put in a little more effort into helping the customer. A great example of this would be Ramon Flores. He was able to help us out and explain the current situation with the vehicle. As well as updating us whenever there was new information about the vehicle. More

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Was one of the fastest most prepared service since I asked for paperwork to be prepared in advance so it’s would be an easy process. I did however had a last minute change but both Sayed and Rene was qu asked for paperwork to be prepared in advance so it’s would be an easy process. I did however had a last minute change but both Sayed and Rene was quick to help me out and get the deal I wanted. Very happy with their service. More

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