Rene Gonzalez

The service dept is top tier. I'm sure they're overwhelmed by the recalls and unreliability of these GMC vehicles. After having my vehicle for a month due to a bad Camshaft (Blown I'm sure they're overwhelmed by the recalls and unreliability of these GMC vehicles. After having my vehicle for a month due to a bad Camshaft (Blown Motor); I received no loaner, and I've brought my vehicle back twice since for a New Problem. GMC & the technicians have to do better... More

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generally, speaking location is perfect. The guys sitting on the desk. They are very professional respectful, but I have a reason to believe that the quality of the oil provided by the gmc a The guys sitting on the desk. They are very professional respectful, but I have a reason to believe that the quality of the oil provided by the gmc at the location is not satisfactory. Seems like a low quality. More

by atif_bangash2000 Verified Customer Verified Customer

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The service technicians here are horrendous. It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to i It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to inquire why it had been a week without any updates. She had me log in and updated the maps through the settings menu. She said that she couldn’t in good conscience charge me for this. Recently, it took them 6 weeks to repair something which should have taken a technician a day or two. They billed GM for 60 labor hours, which would have cost me $12,000 for a part which cost $1000 to replace. I brought my vehicle in twice because my transmission my slipping. They charged me $600 for a software update which they said would fix the issue. It didn’t…. Then they had a technician tell me that he couldn’t find an issue with the transmission, so I took it to another dealer and they immediately found that I needed a transmission re-build. I asked that dealership to purchase the vehicle from me and rid my life of this xxxx. Ziegler Buick GMC of Lincolnwood and Ziegler Cadillac of Lincolnwood are both equally horrible, and I’d recommend that people think twice about having their vehicles serviced there. For the sake of not re-hashing more bad experiences, I’ll leave my review of the Cadillac dealership for another time. More

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Everyone at this dealership are very professional, respectful, extremely accommodating, I been a loyal customer for over 10 years and will continue to be one because of their service and dedication t respectful, extremely accommodating, I been a loyal customer for over 10 years and will continue to be one because of their service and dedication to customer service. I appreciate their hard work. More

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They always provide good customer service and quality service in the service department. Thanks You service in the service department. Thanks You More

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