Reid Levin

Love going to them for all my car need they answer all my questions great customer service questions great customer service More

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Castle at Naperville is in a great location. The sales and service department are professional and knowledgeable. The sales and service department are professional and knowledgeable. More

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I ordered a part the beginning of November and now it’s the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walk the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walked in the dealership and not one employee greeted me or asked me did I need help with anything. This is not the first time I’ve came here and wasn’t greeted. This is the first Dodge dealership I’ve ever been to that has an unfriendly environment and has bad communication with their customer services. More

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Came in for a routine oil change. Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit and during my multi point inspection and advisor and manager neglected my concern when I returned the next day. More

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The cover for the engine is missing, there is another pa el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie ro el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie rod to be looked at on the passenger side, ok, I paid for a new tie rod, the boot is still torn the same as I left it, and the boot on the other side is torn as well, leaking grease all over the back of the wheel, could ya at least inform someone of these thing's!!!! Is that too much to ask??!?!??! Job took 5 weeks ... I know, it has to do with the warranty company dragging things... but come on... More

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Castle Jeep have gone above and beyond to service my 2020 Grand Cherokee, They took care of my in very timely fashion. They communicated everything and there were no surprises. I appreciated all the help Grand Cherokee, They took care of my in very timely fashion. They communicated everything and there were no surprises. I appreciated all the help and honesty from their Service Manager Mr. Mario Giannolais. Keep up the great work Castle Jeep. I will definitely go back all my sales and services requests More

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We had the best experience at Castle Chrysler Dodge, Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their servi Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their service department was phenomenal. They care about customer service and are very professional in how they service your vehicle. We could not have been happier and will definitely purchase our next Chrysler product from them just because of the way they treat their customers. A+++ rating from us. More

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Great service. Very reliable. Clean waiting room very polite people polite people More

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Everything was fast I had no problem with PAM, I just needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality More

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Salesmen Nickolas and Jim were very friendly and Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Very satisfied with the sale and my new wrangler More

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