Reginald Williams

TERRIBLE - went in for a simple oil change, and windshield wiper issue but ended up with an array of added problems that were irrelevant to my initial visit - without the windshield water dispenser windshield wiper issue but ended up with an array of added problems that were irrelevant to my initial visit - without the windshield water dispenser even being fixed in the first place. Ford technicians scratched and damaged my car at multiple areas. They also damaged parts to my inner car wall, which were unannounced and unbeknownst to me until I investigated and filed the complaints on my own. My car was returned to me in disarray, which resulted in my complaints. My car was then kept at their service center for the entire month of May to “reconcile” the added problems. They stated the scratches will be fixed by their body shop, and it came back a month later without being addressed! With yet more added scratches on both foot racks of the car. Clearly made by laying tools on the foot rack and mishandling. I have never dealt with such incompetence and idiocy from any car dealership service center, stemming from management, liaisons, to technicians - AVOID USING THEIR SERVICES AT ALL COST. This place is a NIGHTMARE. I started my service with them on 4/30, I got my car back 5/27, STILL DISSATISFIED with their services and treatment. This place deserves 0 STARS, and FORD corporate really needs to investigate my case and matter. More

by TYLER.RHYS Verified Customer Verified Customer

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The dealer ship and the personal are amazing I love to have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 More

by JUANT2 Verified Customer Verified Customer

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Yvonne is stellar! She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll ge She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll get my car back! She makes getting my car in order a stress free experience! More

by TRAEPULGA Verified Customer Verified Customer

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Unclear charges Charges NOT explained upfront Customer is supposed to assume billing practices. Was never asked if I understood what was going to be billed is supposed to assume billing practices. Was never asked if I understood what was going to be billed More

by TUDORZ Verified Customer Verified Customer

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Customer service is the best I’ve ever delt with. Everyone is very nice and friendly Everyone is very nice and friendly More

by CLEMENTRAMKISSOON1 Verified Customer Verified Customer

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Horrible customer service and didn't do even their job properly. Prices are ridiculous, way higher for a small, tiny work. properly. Prices are ridiculous, way higher for a small, tiny work. More

by KHANSUNNY19 Verified Customer Verified Customer

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Excellent service i’ve been dealing with Queen’s Ford for 30 years no better service than what you provide. Yvonne Brown is an excellent worker. 30 years no better service than what you provide. Yvonne Brown is an excellent worker. More

by SALLYHD Verified Customer Verified Customer

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Great service with friendly staff and knowledgeable technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. More

by MARKNACLERIO Verified Customer Verified Customer

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The customer service is great. Yvonne is respectful, courteous and she gets the job done. People are friendly, the place stay clean. That’s a plus Yvonne is respectful, courteous and she gets the job done. People are friendly, the place stay clean. That’s a plus More

by MSMLEE323 Verified Customer Verified Customer

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Mirza worked with me on the purchase of my 2024 Ford Bronco Sport, which I love and is already my favorite car that I have ever owned, which is saying something considering how we all feel about our fir Bronco Sport, which I love and is already my favorite car that I have ever owned, which is saying something considering how we all feel about our first cars from childhood. He walked me through basically every version of the Ford Bronco on the lot, from the regular to the Sport and to all its different versions, before we ultimately settled on the sand-colored Ford Bronco Sport Badlands that was sitting in the showroom. I’ve had the car a few weeks now and it’s exactly what I wanted in an SUV. He even listened to me when I was very specific about what kind of engine I wanted, instead of pushing something more elite or that the dealership wanted me to own, he worked with me to find what I wanted (the one with the bigger, harder to find engine), not what he wanted me to buy, which is rare in salesmen, at least in my experience. 5/5. Would buy from Mirza again. More

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