Regina Harrell

Have their pros and cons. Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventual Sales team was quite nice to deal with, having no pressure and actually went above and beyond in how they let me inspect the used vehicle I eventually purchased. Purchasing the car was smooth without hassle. It was quick since there was no financing or warranty purchasing. Unfortunately, something must have gone wrong in the registration process because it took 9.5 weeks for my plates to arrive at the dealership. My sales representative had to defer to the titling department for status. No one from that department ever responded to the voicemails I left, nor chat sessions through their help interface. The only way I ever got information for why the process was taking so long was by visiting the dealership again in person, where I was finally able to talk to someone in titling directly. The reasons given for the delay were not satisfactory - implying there had been no mistakes, and they were just backed up. If that is the only reason, they may need to improve processes and add more personnel. In the end, whatever they had to do to complete the process got done, so it worked out alright, but I found the communication during the experience to be severely lacking. More

Report | Print

This is the 3rd car I have purchased from Five Star Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfes Chevrolet and I am always 100% satisfied. I even purchased the last 2 cars from the same salesman.. Thank you Loyld you are the best! Always prfessional, helpful, and just an all-around good guy. More

Report | Print

It was a pleasure to come in to 5 Star Chevrolet. First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it had no cars in the showroom. Lloyd is an excellent Salesman he is personable and good listener and professional. Matt is excellent and every person I talked with Was a pleasure to work with. In fact it felt like I was in a Cadilac Dealership. I would go so far as,saying they should be the GM model. I have loved General Motors my entire life. My wife and I are very pleased with my Malibu Premier. Keep up the good work. Always always make continuous improvements a priority. This survey is great and should be used for that. Customer satisfaction and great service will go a long way to your growth and longevity for Chevrolet and GM. More

Report | Print

Great service. True pricing. Friendly staff. Took their time to take care of us and were very efficient. True pricing. Friendly staff. Took their time to take care of us and were very efficient. More

Report | Print

Our transaction was totally satisfying. I bought my Camaro SS sight unseen, other than the correspondence thru e-mails. I started e-mailing with Regina, who was very responsive and helpful. I bought my Camaro SS sight unseen, other than the correspondence thru e-mails. I started e-mailing with Regina, who was very responsive and helpful. She handed my off to Franko in Sales. Franko sent me several videos of the car, and took requests for the next video. When Franko and I had agreed to a price, he handed my off the Gio. Gio walked my thru the cash purchase and was very patient waiting for my money to be wired to them. Franko had agreed to have the car delivered to my house some 200+ miles from Carrolton. He quoted me $535 dollars for enclosed shipping. The car got to our house when scheduled, and Franko has not asked for the shipping to be reimbursed. I couldn't have asked for a more seamless car purchase. I'm 68, so I've bought many cars. Probably my easiest car purchase to date. Highly recommend Five Star, and especially Regina, Franko and Gio. Thanks again guys! More

Report | Print

I appreciate your Professionalism, Very Nice, Helpful, Thoughtful, Informative! When I arrived, Joe greeted me. Thoughtful, Informative! When I arrived, Joe greeted me. More

Report | Print

Lloyd was fantastic to work with throughout the process! He answered all of our questions and provided great service and friendliness. I definitely recommend Floyd if you’re looking for a great vehicle and He answered all of our questions and provided great service and friendliness. I definitely recommend Floyd if you’re looking for a great vehicle and great service and care! More

Report | Print

My sales Agent Dexter really provided great customer service very thorough and knowledgeable great doing business with him service very thorough and knowledgeable great doing business with him More

Report | Print

I was very impressed with the hospitality and kindness of everyone I encountered at Five Star Chevy. Though it was not a quick process, everyone was very thoughtful, kept me updated on the process and even p everyone I encountered at Five Star Chevy. Though it was not a quick process, everyone was very thoughtful, kept me updated on the process and even provided a private meeting space for me to get on a work meeting. I don't have my vehicle yet, but am looking forward to working with the Five Star team again soon! More

Report | Print

Dexter exceeded my expectations. Beginning with responding to my inquiry to test driving and finalizing the sale. Overall he was great to work with. He was very knowledgeable about m Beginning with responding to my inquiry to test driving and finalizing the sale. Overall he was great to work with. He was very knowledgeable about my truck and patient in explaining and demonstrating the features. He even showed me around their great facility. More

Report | Print