Reed Amiri

I brought my Chevy Suburban to Cerritos Penske Chevrolet for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charg for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charged for the service. I know this because I mark my left front tire with a chalk mark to ensure rotation is done and done properly. When I picked up my Suburban, the chalk mark was still on my left front tire, indicating that no tire rotation occurred. I have used Penske Chevy in Cerritos for all my service needs the last 20 years. However, due to this incident I no longer have confidence in their ability to service my Suburban properly and/or truthfully and will no longer do any business with them. I notified the Service Manager of this as well as the General Manager of the dealership. Neither one has subsequently contacted me to advise of any follow up or results of any inquiry into this incident at their dealership. This leads me to believe that they are not that concerned about the quality of their service or their commitment to a 20 year customer. More

by BABECKER27 Verified Customer Verified Customer

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They add all the this and give you a price when you try to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buyin to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buying from them again. More

by BRSMURILLO Verified Customer Verified Customer

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Not good service because I didn't get the contract with Penke they treated me. In a way that the workers of penke didn't care and I am a person who liked to buy with my cars in penke I bought them 5 cars t Penke they treated me. In a way that the workers of penke didn't care and I am a person who liked to buy with my cars in penke I bought them 5 cars there and it was a very bad way More

by JDIAZDELEON84 Verified Customer Verified Customer

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Fantastic dealership. I highly recommend. Well managed business. Great employees. Great sales staff. Great buying experience I highly recommend. Well managed business. Great employees. Great sales staff. Great buying experience More

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Great dealership and great sales team, got a great deal on a nice car, would definitely recommend them. on a nice car, would definitely recommend them. More

by ajamal2k Verified Customer Verified Customer

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Our sales person was very professional, efficient and personable. Helped make the experience a pleasant one personable. Helped make the experience a pleasant one More

by COCCTREASURER Verified Customer Verified Customer

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I like this dealer very friendly and clean I will recommend it to my friends as needed recommend it to my friends as needed More

by SNACHAW Verified Customer Verified Customer

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Amir was great, he was very honest and trusting. . Everyone was great to bith of us. . Everyone was great to bith of us. More

by rickmdeleonrd3 Verified Customer Verified Customer

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The service was awesome and everyone one in the dealership was wonderful and kind with us dealership was wonderful and kind with us More

by mohamad-waleed-takwa Verified Customer Verified Customer

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He did not see are deal thru someone else jumped in and finished the deal . It was the worst dealership expirence I have ever had . I would never buy a car from there and will never recommend this dealersh finished the deal . It was the worst dealership expirence I have ever had . I would never buy a car from there and will never recommend this dealership. More

by OMARYXZ19 Verified Customer Verified Customer

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