Rebecca Fox | Page 6

Jay Rappaport in the Service department ALWAYS provides great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away ha great customer service. When I leave my car with him, I know it is in good hands. He cares about my experience and wants to make sure I drive away happy. In addition, he does not try to sell me or push me into completing repairs that are not needed at the time, but maybe in the future. I trust him and that is hard to say in the automotive service industry. I recently left my car to get detailed, but there was some confusion and the detailing did not meet my expectations; however, Jay and Rebecca both went above. Both communicated their apologies & their desire & personal assurance that the detailing would be done to my satisfaction. It is my understanding, Rebecca is part of a new customer relations department and I must say, you picked the right woman for the job. She was very nice to deal with and provided great customer service. I truly wish more companies had people like Jay and Rebecca who care about their customers working for them. More

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