I have been engaged in trading and purchasing vehicles
from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past
from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past decade. Throughout this period, I have exclusively worked with a sales representative named Raymond, from whom I have traded in and acquired approximately eight vehicles. On Friday, September 6, 2024, I visited the dealership in search of Raymond to trade in my 2022 Chrysler Pacifica, and to purchase a new vehicle on September 7. 2014.
On Monday, September 9, 2024, the engine light for the new minivan illuminated on the control panel of the recently purchased 2024 minivan, and none of the charging ports for my cell phone were functioning. Consequently, I contacted the salesman, Karim, to inform him of the issues I was experiencing with the new minivan and expressed my desire to return it in exchange for another model. He suggested that I take it to the service department; however, I insisted on bringing it to him directly to discuss the matter with his manager.
On Friday, September 14, 2023, I visited OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE and spoke with the same manager regarding the issues with my new 2024 minivan. I expressed my desire to replace the vehicle, but he informed me that this was not possible and advised me to take it to the service department for repairs. I spent over two hours at the dealership, during which I requested a rental car. They provided one and assured me that I would not incur any charges for the rental, as my new minivan is still under warranty and Chrysler would cover all expenses.
It has been seventeen days since I left my new 2024 minivan at the service department of OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, and they have yet to determine the issue with the vehicle. This level of service is disappointing, especially considering I purchased a brand new 2024 minivan that has multiple problems.
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by samartin1994
Oct 03, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and understand how frustrating it must be to experience these issues with your new minivan. Your loyalty as a long-term customer means a great deal to us, and we take this feedback seriously.
Regarding your concerns, we are actively working with the service team to resolve the problem as quickly as possible. We understand the importance of having your vehicle back in top condition, and we're committed to ensuring that everything is taken care of under your warranty. We will also make sure you remain informed of any updates along the way.
Please feel free to reach out directly if you have any further questions or concerns. We truly value your business and are here to assist in any way we can. Thank you for your patience. Kunta@Ourismancars.com
I had a great sales person named Raymond and I was buying
a pre owned T4R Online. After multiple phone calls and negotiating. We agreed upon a price on Tuesday, July 16, 2024. I made a several thousand doll
a pre owned T4R Online. After multiple phone calls and negotiating. We agreed upon a price on Tuesday, July 16, 2024. I made a several thousand dollar deposit. They took my personal information, my insurance and drivers license information. And the next day After multiple phone calls from me I saw them increase the price on the listing overnight instead of removing it from an online presence. No one would return my call. I asked how I could finish paying for the vehicle and make arrangements to pick it up.
Finally after 10’hours and several messages (and the GSM office disconnected me) , Aaron Tucker called and reneged on the deal. He said they couldn’t honor the price they agreed to. This $800 million dealership could not honor and have integrity for a deal finalized and a deposit made in good faith, which they accepted from hard-working Out Of State single mom who found what she wanted at an affordable price.
Basically, they’re saying they made agreement to sell it to me at a price that didn’t make them enough money, so now they aren’t showing integrity and refused to sell the vehicle. They accepted a deposit on it. They have a sale. We Discussed picking me up from the airport, told me how far the beaches were so that I could do some ocean visiting while I was in the area. —clearly intended to sell me the vehicle unless they’re just scraping personally identifying information to somehow using a negative manner. I’m extremely disappointed and would Just like them to show integrity honor the deal and complete the sale at the price we agreed. Its what comes out when you're squeezed that matters. Ourisman CDJR of Bowie shows no probity. Sad really, example of the haves preying on the little guy. Definitely epitomizes some rich men north of Richmond..
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by jDR
Other Employees Tagged:
Kunta Mambouray
, Aaron Tucker, Jordy Williams & Shavohn Anderson
Jul 18, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you for sharing your experience with us. We understand your frustration and want to clarify the situation regarding the vehicle you were interested in.
The vehicle in question was recently traded in and had not yet undergone our standard inspection process to ensure it meets our quality and safety standards. As such, the initial price agreed upon was based on its current condition, and we indicated that adjustments might be necessary to bring it up to our standards for a safe and reliable vehicle.
Unfortunately, there was a miscommunication or error in our listing process which led to confusion about the price. We sincerely apologize for any inconvenience caused by this. Our intention is always to provide transparent and fair pricing, and we regret that this was not effectively communicated in your case.
We appreciate your patience and understanding during this process. Please let us know if there's anything further we can do to address your concerns or if you have any questions about the vehicle. We are committed to ensuring a positive experience for all our customers and hope to have the opportunity to regain your trust.
Jul 19, 2024 -
jDR responded
FALSEHOODS galore! Ourisman CDJR of Bowie, Please provide the RO showing what reconditioning was done on my vehicle (2016 T4R TRD PRO) to justify a $6500 price increase. When a vehicle is traded in by another they sign a POA. Then you book it, pull VIN, mileage, etc and it shows in your inventory in your Dealer Management Software (DMS) - You've ACV'd it (actual cash value) at that point YOU KNOW what it's worth. The DMS then sends it out and the ACV is now there, BUT if a price hasn't been entered, it would state "call dealer for price,” or “new inventory, coming soon." something to that effect (because the "price" box in your DMS would be EMPTY/BLANK - meaning there wouldn't have been any price shown online) - none of this was the case- the used car manager had already sent it back for reconditioning and that had been DONE and accounted for ( I know this because my sales advisor informed me of exactly that !)
So nothing additional that you claim above is actually accurate, in fact it's a flat falsehood stating it hadn't “undergone standard inspection or brought up to safe and reliable condition.” LITERALLY LIES for the other customers you hope to fleece - the "Initial price" you refer to, went through my sales advisor and two sales managers - so I'm pretty sure there wasn't "miscommunication" with three people signing off on it and the finance department verifying and accepting my deposit. I literally asked if I could finish payment in full on my credit card.
The day I bought the 2016 T4R Pro, my sales advisor and I had EIGHT phone calls and multiple texts ensuring and wrapping up the deal. I asked for a bill of sale showing it was mine and he sent me a document which i accepted in good faith was the contract to sell it to me since it had the price, taxes & fees, my deposit and a balance due. He told me how my new T4R was spectacular and truly gorgeous (I had asked about dealer reconditioning/detailing, fluids and mechanics and was told on your "recorded line" that it had undergone your multi-point inspection that all used vehicles receive per company policy upon intake and had passed with flying colors. He gushed over how immaculate condition the 4runner was when he actually got inside it, and stated he would double check that the fluids (differential and tranny) I had specifically inquired about had in fact, been changed during your reconditioning/multi point inspection process which was complete. Therefore, reconditioning cost had been accounted for and the vehicle put out live for sale, with a specific price WHICH I AGREED to and paid consideration- I paid money (something you wanted) in exchange the vehicle (something I wanted) - by law, that’s a contract. We had a mutual understanding of what was taking place - a sale of the vehicle to me. We discussed picking me up at the airport, nearby beaches I could visit. You collected my personal information, DL, proof of insurance, etc.
Ultimately, you received a lot of inquires about this T4R and realize you could make more money and instead of standing by your promise to sell it to me, you're choosing who you serve- the almighty dollar. Your word is your currency. It’s what comes out when you are squeezed that matters.
You have a deal with a customer - me - and the opportunity to regain my trust would be NOT to renege but to treat me fairly and complete the deal at the price you agreed to. Integrity, Ethics, probity, rectitude, - it's how you earn and keep customers- don't just type the words in a public forum that you hope others will respond favorably to, but live them. It's what you do when no-one is looking that matters. Be an honorable dealership, because thus far - that's not the case. I’m doing all I can, so I will just stand.
Raymond was a great salesman , helped answer all question
and was very polite.Thank you again
and was very polite.Thank you again
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by GP
Aug 01, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
GP, thank you for taking the time to leave a review! We appreciate the staff highlight for Raymond and will pass your kind words on to him and the rest of our team. We're grateful to have earned your business and look forward to your next visit. Congratulations on your new Ram, and have safe travels!
Very patient and honest.
Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome thr
Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome throughout the whole process
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by John Doherty
Other Employees Tagged:
Reggie Cassidy, Joe ( finance manager)
Jul 09, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you so much for the 5 stars, John Doherty! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Reggie and Joe. We'll be sure to pass your kind words on and keep up the great work moving forward. Congratulations on your new Ram--we hope you've been loving it this past week! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.
So easy to work with.
I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate!
I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate!
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by Linda
Mar 26, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.
They were patient and explain everything in detail
didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership
didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership
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by jaxxjenkinsJaxplace
Jan 20, 2024 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!
Excellent sales service.
Had exactly what I was looking for. Would highly recommend ourisman dodge
Had exactly what I was looking for. Would highly recommend ourisman dodge
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by piaricky
Nov 29, 2023 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.
Ourisman Dodge Ram of Bowie made the purchase fun and
easy, highly recommended, Tell your friends
easy, highly recommended, Tell your friends
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by joefish2008
Oct 04, 2023 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thanks for the recommendation! We're glad you found the purchase experience at Ourisman Dodge Ram of Bowie enjoyable and easy. Feel free to tell your friends about your positive experience!
I enjoy visiting when needed.
Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service.
Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service.
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by caliali
Service Price Transparency
Sep 26, 2023 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
Thank you so much for taking the time to leave this wonderful review! We truly appreciate your loyalty and the trust you've placed in our service staff.
We're delighted to hear that our service staff has consistently met your expectations in terms of knowledge, professionalism, and friendliness. Providing top-notch service is our top priority, and it's rewarding to know that our efforts have made you want to return for service.
Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service experiences. If you ever have any suggestions or specific ways we can further improve, please don't hesitate to share them. We look forward to serving you again and providing you with the same level of excellence on your next visit. Thank you for choosing us!
From top to bottom, this dealership provided stellar, top
notch service and made me feel comfortable with my car purchasing process. My sales representative, Raymond was extremely knowledgeable and helpful e
notch service and made me feel comfortable with my car purchasing process. My sales representative, Raymond was extremely knowledgeable and helpful every step of the way. He assisted me with making my final decision to trade in and purchase a new truck. The sales manager Simo and the finance manager Donna were exceptional. Grade A team. I’m beyond satisfied.
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by Shauna
Other Employees Tagged:
Simo Bekkali, Donna
Sep 07, 2023 -
Ourisman Chrysler Dodge Jeep Ram of Bowie responded
I'm glad to hear that you had such a positive experience at the dealership! It sounds like Raymond, Simo, and Donna provided you with top-notch service and made the car-buying process comfortable and easy. Having a knowledgeable and helpful team can make all the difference. We're delighted that you're beyond satisfied with your experience, and we look forward to assisting you in the future if needed. Thank you for choosing us!
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