Raymond Walford

I have been engaged in trading and purchasing vehicles from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past decade. Throughout this period, I have exclusively worked with a sales representative named Raymond, from whom I have traded in and acquired approximately eight vehicles. On Friday, September 6, 2024, I visited the dealership in search of Raymond to trade in my 2022 Chrysler Pacifica, and to purchase a new vehicle on September 7. 2014. On Monday, September 9, 2024, the engine light for the new minivan illuminated on the control panel of the recently purchased 2024 minivan, and none of the charging ports for my cell phone were functioning. Consequently, I contacted the salesman, Karim, to inform him of the issues I was experiencing with the new minivan and expressed my desire to return it in exchange for another model. He suggested that I take it to the service department; however, I insisted on bringing it to him directly to discuss the matter with his manager. On Friday, September 14, 2023, I visited OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE and spoke with the same manager regarding the issues with my new 2024 minivan. I expressed my desire to replace the vehicle, but he informed me that this was not possible and advised me to take it to the service department for repairs. I spent over two hours at the dealership, during which I requested a rental car. They provided one and assured me that I would not incur any charges for the rental, as my new minivan is still under warranty and Chrysler would cover all expenses. It has been seventeen days since I left my new 2024 minivan at the service department of OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, and they have yet to determine the issue with the vehicle. This level of service is disappointing, especially considering I purchased a brand new 2024 minivan that has multiple problems. More

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I had a great sales person named Raymond and I was buying a pre owned T4R Online. After multiple phone calls and negotiating. We agreed upon a price on Tuesday, July 16, 2024. I made a several thousand doll a pre owned T4R Online. After multiple phone calls and negotiating. We agreed upon a price on Tuesday, July 16, 2024. I made a several thousand dollar deposit. They took my personal information, my insurance and drivers license information. And the next day After multiple phone calls from me I saw them increase the price on the listing overnight instead of removing it from an online presence. No one would return my call. I asked how I could finish paying for the vehicle and make arrangements to pick it up. Finally after 10’hours and several messages (and the GSM office disconnected me) , Aaron Tucker called and reneged on the deal. He said they couldn’t honor the price they agreed to. This $800 million dealership could not honor and have integrity for a deal finalized and a deposit made in good faith, which they accepted from hard-working Out Of State single mom who found what she wanted at an affordable price. Basically, they’re saying they made agreement to sell it to me at a price that didn’t make them enough money, so now they aren’t showing integrity and refused to sell the vehicle. They accepted a deposit on it. They have a sale. We Discussed picking me up from the airport, told me how far the beaches were so that I could do some ocean visiting while I was in the area. —clearly intended to sell me the vehicle unless they’re just scraping personally identifying information to somehow using a negative manner. I’m extremely disappointed and would Just like them to show integrity honor the deal and complete the sale at the price we agreed. Its what comes out when you're squeezed that matters. Ourisman CDJR of Bowie shows no probity. Sad really, example of the haves preying on the little guy. Definitely epitomizes some rich men north of Richmond.. More

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Raymond was a great salesman , helped answer all question and was very polite.Thank you again and was very polite.Thank you again More

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Very patient and honest. Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome thr Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome throughout the whole process More

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So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! More

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They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership More

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Excellent sales service. Had exactly what I was looking for. Would highly recommend ourisman dodge Had exactly what I was looking for. Would highly recommend ourisman dodge More

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Ourisman Dodge Ram of Bowie made the purchase fun and easy, highly recommended, Tell your friends easy, highly recommended, Tell your friends More

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I enjoy visiting when needed. Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service. Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service. More

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From top to bottom, this dealership provided stellar, top notch service and made me feel comfortable with my car purchasing process. My sales representative, Raymond was extremely knowledgeable and helpful e notch service and made me feel comfortable with my car purchasing process. My sales representative, Raymond was extremely knowledgeable and helpful every step of the way. He assisted me with making my final decision to trade in and purchase a new truck. The sales manager Simo and the finance manager Donna were exceptional. Grade A team. I’m beyond satisfied. More

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