Raymond Walford
Raymond Walford at Ourisman Chrysler Dodge Jeep Ram of Bowie

Raymond Walford

Sales Consultant

Ourisman Chrysler Dodge Jeep Ram of Bowie

2406 Crain Highway
Bowie, MD 20716

5.0
136 Reviews
5.0

136 Reviews

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136 Reviews of Raymond Walford

September 30, 2024

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Employee Rating

I have been engaged in trading and purchasing vehicles from OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE, located at 2406 Crain Highway, Bowie, MD 20716, with the contact number (301) 249-4227, for the past More

by samartin1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kathy Reyes

Oct 03, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and understand how frustrating it must be to experience these issues with your new minivan. Your loyalty as a long-term customer means a great deal to us, and we take this feedback seriously. Regarding your concerns, we are actively working with the service team to resolve the problem as quickly as possible. We understand the importance of having your vehicle back in top condition, and we're committed to ensuring that everything is taken care of under your warranty. We will also make sure you remain informed of any updates along the way. Please feel free to reach out directly if you have any further questions or concerns. We truly value your business and are here to assist in any way we can. Thank you for your patience. Kunta@Ourismancars.com

July 18, 2024

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Employee Rating

I had a great sales person named Raymond and I was buying a pre owned T4R Online. After multiple phone calls and negotiating. We agreed upon a price on Tuesday, July 16, 2024. I made a several thousand doll More

by jDR
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Kunta Mambouray , Aaron Tucker, Jordy Williams & Shavohn Anderson

Jul 18, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your experience with us. We understand your frustration and want to clarify the situation regarding the vehicle you were interested in. The vehicle in question was recently traded in and had not yet undergone our standard inspection process to ensure it meets our quality and safety standards. As such, the initial price agreed upon was based on its current condition, and we indicated that adjustments might be necessary to bring it up to our standards for a safe and reliable vehicle. Unfortunately, there was a miscommunication or error in our listing process which led to confusion about the price. We sincerely apologize for any inconvenience caused by this. Our intention is always to provide transparent and fair pricing, and we regret that this was not effectively communicated in your case. We appreciate your patience and understanding during this process. Please let us know if there's anything further we can do to address your concerns or if you have any questions about the vehicle. We are committed to ensuring a positive experience for all our customers and hope to have the opportunity to regain your trust.

Jul 19, 2024

jDR responded

FALSEHOODS galore! Ourisman CDJR of Bowie, Please provide the RO showing what reconditioning was done on my vehicle (2016 T4R TRD PRO) to justify a $6500 price increase. When a vehicle is traded in by another they sign a POA. Then you book it, pull VIN, mileage, etc and it shows in your inventory in your Dealer Management Software (DMS) - You've ACV'd it (actual cash value) at that point YOU KNOW what it's worth. The DMS then sends it out and the ACV is now there, BUT if a price hasn't been entered, it would state "call dealer for price,” or “new inventory, coming soon." something to that effect (because the "price" box in your DMS would be EMPTY/BLANK - meaning there wouldn't have been any price shown online) - none of this was the case- the used car manager had already sent it back for reconditioning and that had been DONE and accounted for ( I know this because my sales advisor informed me of exactly that !) So nothing additional that you claim above is actually accurate, in fact it's a flat falsehood stating it hadn't “undergone standard inspection or brought up to safe and reliable condition.” LITERALLY LIES for the other customers you hope to fleece - the "Initial price" you refer to, went through my sales advisor and two sales managers - so I'm pretty sure there wasn't "miscommunication" with three people signing off on it and the finance department verifying and accepting my deposit. I literally asked if I could finish payment in full on my credit card. The day I bought the 2016 T4R Pro, my sales advisor and I had EIGHT phone calls and multiple texts ensuring and wrapping up the deal. I asked for a bill of sale showing it was mine and he sent me a document which i accepted in good faith was the contract to sell it to me since it had the price, taxes & fees, my deposit and a balance due. He told me how my new T4R was spectacular and truly gorgeous (I had asked about dealer reconditioning/detailing, fluids and mechanics and was told on your "recorded line" that it had undergone your multi-point inspection that all used vehicles receive per company policy upon intake and had passed with flying colors. He gushed over how immaculate condition the 4runner was when he actually got inside it, and stated he would double check that the fluids (differential and tranny) I had specifically inquired about had in fact, been changed during your reconditioning/multi point inspection process which was complete. Therefore, reconditioning cost had been accounted for and the vehicle put out live for sale, with a specific price WHICH I AGREED to and paid consideration- I paid money (something you wanted) in exchange the vehicle (something I wanted) - by law, that’s a contract. We had a mutual understanding of what was taking place - a sale of the vehicle to me. We discussed picking me up at the airport, nearby beaches I could visit. You collected my personal information, DL, proof of insurance, etc. Ultimately, you received a lot of inquires about this T4R and realize you could make more money and instead of standing by your promise to sell it to me, you're choosing who you serve- the almighty dollar. Your word is your currency. It’s what comes out when you are squeezed that matters. You have a deal with a customer - me - and the opportunity to regain my trust would be NOT to renege but to treat me fairly and complete the deal at the price you agreed to. Integrity, Ethics, probity, rectitude, - it's how you earn and keep customers- don't just type the words in a public forum that you hope others will respond favorably to, but live them. It's what you do when no-one is looking that matters. Be an honorable dealership, because thus far - that's not the case. I’m doing all I can, so I will just stand.

July 02, 2024

Dealership Rating
Employee Rating

Raymond was a great salesman , helped answer all question and was very polite.Thank you again More

by GP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

GP, thank you for taking the time to leave a review! We appreciate the staff highlight for Raymond and will pass your kind words on to him and the rest of our team. We're grateful to have earned your business and look forward to your next visit. Congratulations on your new Ram, and have safe travels!

June 29, 2024

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Employee Rating

Very patient and honest. Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome thr More

by John Doherty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Reggie Cassidy, Joe ( finance manager)

Jul 09, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for the 5 stars, John Doherty! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Reggie and Joe. We'll be sure to pass your kind words on and keep up the great work moving forward. Congratulations on your new Ram--we hope you've been loving it this past week! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.

March 26, 2024

Dealership Rating
Employee Rating

So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! More

by Linda
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Mar 26, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.

January 16, 2024

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Employee Rating

They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership More

by jaxxjenkinsJaxplace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2024

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!

November 27, 2023

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Employee Rating

Excellent sales service. Had exactly what I was looking for. Would highly recommend ourisman dodge More

by piaricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Herbert Ventura , Younes Bekkali

Nov 29, 2023

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.

September 29, 2023

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Employee Rating

Ourisman Dodge Ram of Bowie made the purchase fun and easy, highly recommended, Tell your friends More

by joefish2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stacy Bromley, Jeff Ramsey

Oct 04, 2023

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thanks for the recommendation! We're glad you found the purchase experience at Ourisman Dodge Ram of Bowie enjoyable and easy. Feel free to tell your friends about your positive experience!

September 25, 2023

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Employee Rating

I enjoy visiting when needed. Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service. More

by caliali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincenzo Magaldi, Herbert Ventura , Younes Bekkali

Sep 26, 2023

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to leave this wonderful review! We truly appreciate your loyalty and the trust you've placed in our service staff. We're delighted to hear that our service staff has consistently met your expectations in terms of knowledge, professionalism, and friendliness. Providing top-notch service is our top priority, and it's rewarding to know that our efforts have made you want to return for service. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service experiences. If you ever have any suggestions or specific ways we can further improve, please don't hesitate to share them. We look forward to serving you again and providing you with the same level of excellence on your next visit. Thank you for choosing us!

September 06, 2023

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Employee Rating

From top to bottom, this dealership provided stellar, top notch service and made me feel comfortable with my car purchasing process. My sales representative, Raymond was extremely knowledgeable and helpful e More

by Shauna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bekkali, Donna

Sep 07, 2023

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

I'm glad to hear that you had such a positive experience at the dealership! It sounds like Raymond, Simo, and Donna provided you with top-notch service and made the car-buying process comfortable and easy. Having a knowledgeable and helpful team can make all the difference. We're delighted that you're beyond satisfied with your experience, and we look forward to assisting you in the future if needed. Thank you for choosing us!

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