Raymond Padilla

Best service ever Bought a car when we did not plan to. Would use Raymond again Felt a very strong connection with him and his way of doing business. Would use Raymond again Felt a very strong connection with him and his way of doing business. More

by staceymatsuura Verified Customer Verified Customer

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My husband and I arrived at the dealership with a very clear purpose: we knew exactly which car we wanted, had confirmed its availability, and were ready to make the purchase. In fact, the moment we saw t clear purpose: we knew exactly which car we wanted, had confirmed its availability, and were ready to make the purchase. In fact, the moment we saw the car, I was already certain it was 'the one.' Unfortunately, our interaction with the salesperson immediately struck a negative chord. It felt as though he made assumptions about our genuine interest or ability to buy, treating us with a noticeable lack of respect and seriousness from the start. This dismissive attitude really set a frustrating tone. For instance, when my husband spotted a large decorative "bone" in another vehicle – something dealerships often use for photo opportunities – and politely asked the salesperson if we could take a picture with it in our chosen car, he simply said "Oh, yeah, yeah, yeah" and then completely disengaged. After my husband brought the bone to our car and we took the picture, the salesperson just left without another word, not even offering to help or acknowledge our excitement. This small moment perfectly summed up his overall lack of engagement and made what should have been an exciting purchase feel unwelcoming. However, I must commend the rest of your team. Once we moved past the initial sales interaction and into the purchase phase, the experience became completely different. The finance guy was truly amazing. He was professional, incredibly clear, and efficient, making the final steps of the purchase, including handling my down payment, a remarkably smooth and positive experience. I believe that consistent, respectful customer service from all sales staff, free of presumptions and with genuine engagement, would significantly elevate the car-buying experience at your dealership. A big thank you to your finance team for making the closing process so positive. More

by jarquingabriela Verified Customer Verified Customer

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Cool dealership with cool salesman. They are very helpful and do not hesitate to make sure your needs are met. They are very helpful and do not hesitate to make sure your needs are met. More

by michellej66 Verified Customer Verified Customer

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Very helpful, everyone pitched in to help each other and get us what we wanted. Felt very taken care of. get us what we wanted. Felt very taken care of. More

by jreeves5 Verified Customer Verified Customer

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Ray and Jim were great. I got the sense that they were truly working with me to get me a great deal. Very friendly and relaxed. Love my new Kona! I got the sense that they were truly working with me to get me a great deal. Very friendly and relaxed. Love my new Kona! More

by ALC Verified Customer Verified Customer

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My mother-in-law has been going to your location for a long time and has always spoke highly of your service. Purchasing our vehicle was my first time experiencing your team and I am very impressed. Ra long time and has always spoke highly of your service. Purchasing our vehicle was my first time experiencing your team and I am very impressed. Ray did a great job listing out all of the features in our vehicle and mentioning the great services that come with purchasing a vehicle with your team. He offered us refreshments and seemed to do his best to make the process quick and efficient. He’s also checked in with me a couple of times to make sure my family and I are liking the new Santa Fe and we are! We’ll definitely be referring anyone that’s looking for a new car your team’s way. More

by jonathan.guyot1 Verified Customer Verified Customer

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Staff was very helpful and patient…we were treated fairly and were able to negotiate a good deal. and were able to negotiate a good deal. More

by rob.hoeck Verified Customer Verified Customer

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Excellent service! Always trying to you help you get what you want at a good price Always trying to you help you get what you want at a good price More

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Everyone was great though my husband thought the wait time was way too long for someone paying cash for a car. time was way too long for someone paying cash for a car. More

by brnspkle Verified Customer Verified Customer

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The process of leasing the car was easy and Ray was excellent in explaining the details. We were impress with the professionism of the entire team, including the serviced department representative we excellent in explaining the details. We were impress with the professionism of the entire team, including the serviced department representative we were introduced to. One of the best experiences in buying/leasing a car. More

by sstop56420 Verified Customer Verified Customer

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