Raychiel Lopez

I have been getting service at this dealership since 2022. I stopped by November 2024 as the A/C was blowing hot air. I was told the service performed was to replace the condenser under warranty. I 2022. I stopped by November 2024 as the A/C was blowing hot air. I was told the service performed was to replace the condenser under warranty. I stopped by again in May 2025 for the same issue. This time I was told the service performed was to replace the compressor under warranty. I called this past Monday June 2nd to speak with the service manager and schedule a service appointment for same issue. I was told the service manager is "too busy to come to the phone". Appointment made for Wednesday the 4th at 12:30pm. I showed up on time and spoke with Rachel in service. I explained this is my 3rd time for this same issue. I was told a diagnostic would be done and I stated I would wait. At about 1:10 pm I was told the condenser has a leak but it is "too late in the day and the tech wont have enough time to do the service". I was asked if I can you leave the car or bring it back 1st thing in the morning? I stated I will leave the car. The next morning around 11:10am Rachel calls me and tells me the tech has sealed the leak and recharged the A/C system. She also stated that tech told her this issue may happen again. She also stated that since the dealership has replaced the warranty items, they will not replace them again. I was given the option of leaving my car for another day for further diagnosis. I stated It is just past 11 am and there is time to check whatever needs to be checked today. She said let me talk to the tech and call you back. The callback I received was basically the car is ready, and I have the key when you are ready to pick it up. I picked up the vehicle and to further push my patience I had some spare change under the armrest and that was taken. It's not the amount it's the principle. This situation has me feeling a few things: 1) It's under warranty "we are not making money off this customer". 2) How is 1 pm in the day " too late to do a service?" 3) If it was an associate's vehicle it would have been taken care of 100% by at least the second visit. 4) Don't leave anything in your vehicle you don't mind losing. What happened to "do it right the first time" and or customer satisfaction is top priority? More

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The service was outstanding excellent professional very very good customer service 100% excellent I will refer my family and friends coworkers anyone that’s interested in a vehicle to go to Metro Honda and very good customer service 100% excellent I will refer my family and friends coworkers anyone that’s interested in a vehicle to go to Metro Honda and get the outstanding service that I received from the staff More

by NANA.ABDUL Verified Customer Verified Customer

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Very friendly and courteous service. They make you feel at home. And my vehicle honda ridgeline 2025 drivers nicely. I would recommend anyone to purchase there vehicle from you guys!!!! They make you feel at home. And my vehicle honda ridgeline 2025 drivers nicely. I would recommend anyone to purchase there vehicle from you guys!!!! More

by darrellbigdee Verified Customer Verified Customer

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Excellent service very friendly atmosphere. And the whole entire team is on one accord. I would recommend anyone to Metro Honda. And the whole entire team is on one accord. I would recommend anyone to Metro Honda. More

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Great vehicle, service and even better price. Very happy with purchase. Totally recommend doing business with them. Very happy with purchase. Totally recommend doing business with them. More

by HRUGELES Verified Customer Verified Customer

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Felt an immediate connection with Shawn. Was not pushy was easy to talk to. He was very professional and treated me with respect. He worked with me and For me! Everyone was above and beyo Was not pushy was easy to talk to. He was very professional and treated me with respect. He worked with me and For me! Everyone was above and beyond curtesy-wise. Shaw Bertrand made me a Metro Honda deal and now I’m a customer for life. Thanks Shawn. Love the pilot! More

by RNEUTRON Verified Customer Verified Customer

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She's nice,and understanding very respectful to us when she very clear and funny too she very clear and funny too More

by Bong Verified Customer Verified Customer

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I recently purchased my first car from Raychiel and I couldn't be happier with the experience! From the moment I walked in, the staff was welcoming and knowledgeable, making what could have been an overw couldn't be happier with the experience! From the moment I walked in, the staff was welcoming and knowledgeable, making what could have been an overwhelming process smooth and stress-free. More

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I had a great experience at Metro Honda. Shawn was very polite and professional. I went home with the car I wanted. Shawn was very polite and professional. I went home with the car I wanted. More

by GMENDEZ215 Verified Customer Verified Customer

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Amazing person and experience from start to finish. .Raychiel is a keeper. She helped me so many things from the drop off and all other things. RAYCHIEL LOPEZ IS AMAZING 👏 .Raychiel is a keeper. She helped me so many things from the drop off and all other things. RAYCHIEL LOPEZ IS AMAZING 👏 More

by MOGALLI Verified Customer Verified Customer

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