Rayann Church

The staff was Fast and efficient and friendly! Will go back for future needs. Thank you Will go back for future needs. Thank you More

by tamipeterson408 Verified Customer Verified Customer

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Excellent service by friendly professionals. Timely turnaround. No attempt ever to sell unwanted or unnecessary repairs. Disappointed that dealership is no longer providing $14.99 oil change cou Timely turnaround. No attempt ever to sell unwanted or unnecessary repairs. Disappointed that dealership is no longer providing $14.99 oil change coupons More

by pathfindjm Verified Customer Verified Customer

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3% charge to use your debt or credit card and your cost is 2/5% is 2/5% More

by JOHNG4179 Verified Customer Verified Customer

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A simple wiring job turned into an all day ordeal. Then I was charged an additional 2 hours labor to install two wires for my fuel pump. That’s unbelievable! I wouldn’t recommend this dealership to an Then I was charged an additional 2 hours labor to install two wires for my fuel pump. That’s unbelievable! I wouldn’t recommend this dealership to anyone! More

by DEAN_A_CONRAD Verified Customer Verified Customer

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Rayann was prompt, tentative and knowledgeable on the service of my vehicle. I look forward to bringing my vehicle back. service of my vehicle. I look forward to bringing my vehicle back. More

by spencerneck Verified Customer Verified Customer

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As always Rayann was awesome to work with throughout the whole service process. Every employee should be like her. whole service process. Every employee should be like her. More

by spencerneck Verified Customer Verified Customer

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Customer Service IS Very IMPORTANT. If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going If you tell someone we'll have your car ready at the end of this day or tomorrow a.m. and then at the end of day 2 I call to find out what is going on with my car? That is terrible customer service. I would add, on day one she also said to me it sounds like a starter? She is NOT a mechanic. On day [5] I picked up my car. I brought it to FORD, because I needed a car I could depend on. Even after a page I typed out, giving them exactly the problem...they could NOT have been following my exact description. So disgusted. Maybe they are FINE with oil changes, easy things but MECHANICS dubious. I really hate having to say these things. I would much rather have glorified my experience with my car being fixed. They did not charge me at the end, after Rayann told me it would be $700 to put in a certain part (that my Son thought it could be) and when I asked IF they will warranty that I do not get stuck somewhere she said, hold on. Came back and said "her" manager said no charge, just come get your car. She is young and every experience makes you better at your job. Getting cars in and out (fast) may be what you think is important or perhaps FORD has those pressure tactics? No one but they know, so I hope you do NOT discard my second review, but rather use it for a learning experience. Mechanics that do NOT READ something carefully, miss the mark. My problem related to how much time passed in between where I drove to, shut if off and then how much time elapsed until I could start it again. So when the MECHANIC told me, by the time I got the equipment to diagnose it, it started. That tells me, he stopped got coffee, chatted with his friends and wasted at least a 1/2 hr. So Both RayAnn and the Mechanic (who spoke to me twice) are at fault. You need to address this. BTW, I have a copy of the piece of paper describing the car's problem. That paper was never given back to me. Mr Hopkins, never answered my email, either. I couldn't find the name of the MANAGER on the web-site, either. These are the only 2 people I personally had to deal with. So everybody else gets 1 star. More

by mydvds33 Verified Customer Verified Customer

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Overall good experience and they were very fair about taking care of a couple loose ends with the truck after the sale. taking care of a couple loose ends with the truck after the sale. More

by AlNino Verified Customer Verified Customer

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My salesman was very helpful and knowledgeable I would use him again the whole Port Richey staff was awesome thank you use him again the whole Port Richey staff was awesome thank you More

by WENDELL.NEUBAUM Verified Customer Verified Customer

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REAL REPAIRS - Forget it. I took there on a Monday with a typed out piece of paper stating what happens to it. I am 80 y.o. and I cannot call Triple "A" every time my car wo I took there on a Monday with a typed out piece of paper stating what happens to it. I am 80 y.o. and I cannot call Triple "A" every time my car won't start. I sometimes have to sit in the car having to wait until it wants to start again 30-45 min. They kept telling me, "oh it starts every time?" Because they either did not wait for it to cool down (10 min) and then try it. Finally on day 3 I said I wanted my car back. They begged for one more day, I say o.k. it finally happens and then they tell me by the time they get the equipment to test it, it starts? Ask for one more day, I say o.k. and by 3:30 the next day I get a call they talk about replacing a part (a part I mentioned on my paper) and they want to charge $700. So I say o.k. so does that mean you will warrant/guarantee I won't get stuck again. Service attendant RayAnn, says hold on I need to talk to the manager. She comes back and tells me I can PU my car, NO CHARGES and maybe my Son can put in the part? I would also state that the customer service, RayAnn, did NOT even call me along the way to tell me what was going on. After 2 days I had to call them? Worst experience of my life. They had my car for 5 days, used up a 1/2 tank of gas and never diagnosed the problem. PATHETIC! More

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