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Ray Garcia
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77 Reviews
77 Reviews
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77 Reviews of Ray Garcia
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June 01, 2024
They tried to charge me $514 for warranty work. When I pushed back, all of a sudden it was covered! They would have let me pay them and collected the warranty money. What a scam. When I pushed back, all of a sudden it was covered! They would have let me pay them and collected the warranty money. What a scam. More
by ag451
May 31, 2024
I would never buy a car from here. I’ve had nothing but problems. The GM Blake is not a people person and does not treat customers w respect. Stay away. Told me they were done wasting I’ve had nothing but problems. The GM Blake is not a people person and does not treat customers w respect. Stay away. Told me they were done wasting money on the car I bought extended warranty w them. They put a new motor in and my car sat for a month while trying to find the parts. 65,000 miles 2015 and he also said it wasn’t his fault I bought a used car. And why I can’t trade it in. I continued to explain I bought this car w low miles because I thought it was trust worthy. I told him I did not have the money to take out another loan when I have had this car for less than a year. I have dismissed me each time I’ve gone in. He also was completely oblivious to the amount of time I have wasted bringing my car in. Then tried to shake my hand by calling me the wrong name. I refused to shake his hand and he stormed down the hallway at Mitsubishi and slammed his office door. Then minutes later came back in and I continued to express that is not how you treat customers when you’ve been the GM for seven days. Continuously telling my boyfriend and I how much money he lost on deals that day like it was our fault. He offered to pay half a transmission flush because my warranty does not cover it. Eddie the other Manager of services has dealt w me since day one and while the GM was being so rude Eddie shook his head in awe when the GM Blake was speaking. In the end, the GM offered to pay half the cost of the flush. One week later, I receive a call from the tech AJ that the GM is taking his offer back and will not be covering half. I asked why the GM or even Eddie could not convey this message to the customer and why I am receiving this news the day before I was scheduled to have the transmission flushed. I have been targeted and also the offer has been taken off the table due to this new GM personal vendetta because he did not like that I as a female stood my ground and and tired of wasting my time and also money at this dealership for a car I bought from them. The service has been terrible and I am still dealing w the same issue I brought to them a few weeks after purchasing the car. Even after a new motor, my car is still having the same problem it had when I brought it to them before a new motor. All in all, I have never ever been treated so poorly by a car dealership and especially the GM who has been there for seven days. Not a good look and no way to treat people. More
by gabby_jones
Other Employees Tagged: Aj Nelson, Jamison Hill, Ryne C
May 30, 2024
Nothing that I had concerns with was addressed. I had knocking on the right front and left rear however the left front strut was replaced and the issues are still present. It’s the nearest location I had knocking on the right front and left rear however the left front strut was replaced and the issues are still present. It’s the nearest location to me otherwise I would search elsewhere. Ray is a nice guy however I was expecting the issues my vehicle has to be resolved. Ray was also not very communicative during the process and my vehicle was at the shop for 3 days for a strut in which the part was in stock per Ray. More
by Lc1911
Other Employees Tagged: Scott Collins
May 27, 2024
Services were somewhat higher than what I could have paid for anywhere else. But, Ray was super friendly and you folks have a great waiting room so I was able to get work done and be entertained by Family for anywhere else. But, Ray was super friendly and you folks have a great waiting room so I was able to get work done and be entertained by Family Fued television. More
by capturedbyvince
May 26, 2024
Best dealership Hands down! !! Very helpful and respectful to their customers if your having any issues or problems with your vehicle they don’t hesitate to to fix the problem. L !! Very helpful and respectful to their customers if your having any issues or problems with your vehicle they don’t hesitate to to fix the problem. LOVE THEIS PLACE More
by KaeGee
Other Employees Tagged: Aj Nelson, Jamison Hill, Ryne C
May 22, 2024
Wonderful job and very competent staff. Ray is a very classy individual worthy of the highest praise. Completely refuted the "stealership" experience that I've been used to with other deale Ray is a very classy individual worthy of the highest praise. Completely refuted the "stealership" experience that I've been used to with other dealer service departments. More
by rxchuck
May 22, 2024
Easy! Ray, AJ, the mechanic and the front desk lady were all super nice and punctual. In and out of the dealership in less than an hour and a half. No hass Ray, AJ, the mechanic and the front desk lady were all super nice and punctual. In and out of the dealership in less than an hour and a half. No hassles, no pain, just straight business and out with everything I needed More
by Tyler.velez898
Other Employees Tagged: Aj Nelson
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