Ray Chavarria

Would go lower than 1 star if possible. Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving C Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving California for another state. Initial offer was lower than expected. Had other dealers speaking with us so I left thinking that was the end of my dealings with them. Day two Karim called back, left a voicemailmessage and said he had a new number to run by me. Called in and the Number offered was acceptable. I had been upfront about having a payoff balance above the price offered and I would make up the difference to payoff the vehicle balance. I was asked by Karim to be at the dealership by COB as it was end of month and they needed to finalize this to help his months numbers. On my way over I connected to ask about a cashiers check for the balance difference and was now told wait a few hours as they had to connect with the bank. I informed them I had the complete payoff balance. I then heard from Ray at the dealership, and this is where the deal agreed on begins to be walked back. Ray starts talking about the busy month end close and having to wait to see if we could do the deal at all. Follow up on Monday. Month end mind you is why Karim was pushing to get the deal done today but now from Ray relooking at numbers their tune changed. I had been back and forth all afternoon working to get there and get this done with figures clearly communicated back and forth. Now according to Ray nothing offered was in writing so there is no agreed deal. To me Words and honesty matter and they have none of that at the basis of their operation. I wouldn’t trust a word from them and get everything in writing if you choose to do business with them at all. More

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Lied about the car I purchased did not get over 300 miles per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I tr per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I traded my ID for that I purchased and it was so the same day I treated it in so they could not do anything for me. I will buy another ID4 not from this dealership. Worse experience I have had at a dealership. More

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